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Medical Virtual Assistant (Medical Receptionist / Clinical Support)

16 hours, 45 minutes ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 34

Description

  • Convert referrals and patient inquiries into scheduled appointments by making outbound follow-up calls.
  • Manage high-volume inbound patient calls about test results, medications, prescriptions, appointments, and general medical concerns.
  • Document patient interactions accurately in the EHR system and route messages to providers when needed.
  • Coordinate diagnostic orders and send required documentation to hospitals, imaging centers, and diagnostic facilities.
  • Retrieve and communicate appropriate test results to patients and close related tasks in the chart.
  • Review medication records, confirm prescription status, contact pharmacies, and help cancel outdated prescriptions.
  • Assess patient symptom calls to determine whether to schedule, message the provider, or escalate urgent concerns.
  • Monitor voicemail transcriptions and follow up with patients by phone or text to ensure timely responses.
  • Work closely with patients, hospitals, pharmacies, and diagnostic centers while maintaining professional and empathetic communication.

Requirements

  • At least 1 year of experience in healthcare administration, medical office support, or clinical call handling in a remote healthcare support role.
  • Preferred experience in a gastroenterology clinic or similar specialty practice.
  • Background in medical assisting, nursing, or clinical support is preferred.
  • Experience with patient scheduling, clinical call triage, and high call-volume multitasking in a clinical environment.
  • Strong familiarity with medical workflows, patient communication, and Electronic Health Record (EHR) systems.
  • Proficiency with iPhone, AllWorx, Modernizing Medicine GI, Clara AI, PanOptics, and Microsoft Teams is preferred.
  • Excellent English speaking and writing skills with a clear, professional phone presence.
  • Strong attention to detail, organizational skills, and problem-solving ability.
  • Ability to work independently, follow structured workflows, and adapt to new tools and workflow changes.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer, high-speed internet of at least 10 Mbps, noise-canceling headset, webcam, and a quiet professional workspace are required.
  • Bilingual Spanish and English is a plus, but strong English communication is required.
  • Must have or be willing to use an iPhone for the AllWorx phone system.

Benefits

  • Dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training with certification provided.
  • Access to top 1% VA performance training on communication, client management, productivity systems, and best practices.
  • Client-approved U.S. holidays off, depending on the client’s needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses, increased hours, or other client-approved allowances.

Interested in this position?

Apply directly on the company website

Apply Now

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