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Medical Virtual Assistant

1 week, 3 days ago
Mexico, Colombia, El Salvador, Peru, Venezuela, Philippines, Latin America
Full-time
Junior
Virtual Assistant
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 19

Description

  • Answer inbound patient phone calls and respond to general inquiries promptly and professionally.
  • Serve as the first point of contact for patients and coordinate call transfers or message relays with clinic staff.
  • Handle cosmetic inquiry calls and collect initial patient information when needed.
  • Verify patient insurance coverage before appointments, including deductibles, benefits, and financial responsibility.
  • Communicate deductibles, deposits, and expected patient payments clearly before visits.
  • Assist with prior authorizations by using insurance portals and retrieving authorization details.
  • Create patient charts in the EasyDerm EHR system before appointments.
  • Enter and organize patient demographics, insurance details, and other record information accurately.
  • Collect deposit or credit card information when required to secure appointments.
  • Support clinic operations by reducing missed calls and helping staff focus on in-office patient care.

Requirements

  • Strong customer service skills and a professional phone manner.
  • Excellent English communication skills with clear speech and minimal accent.
  • Experience in healthcare administration or medical virtual assistance.
  • Knowledge of insurance verification, deductibles, and patient financial responsibility.
  • Strong attention to detail when handling patient records and insurance information.
  • Confidence explaining deposits, deductibles, and payment expectations to patients.
  • Ability to multitask and manage high call volumes in a busy clinic environment.
  • Strong organizational skills and reliability.
  • Spanish-speaking ability is preferred but not required.
  • Experience with EHR systems and insurance portals is preferred but not required.
  • Must be proficient in speaking and writing English very clearly.
  • Must have relevant work experience.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Must have a reliable laptop or desktop computer, high-speed internet of at least 10 Mbps, a noise-canceling headset, a webcam, and a quiet professional workspace.

Benefits

  • Dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to top 1% VA performance training on communication, client management, and productivity systems.
  • Client-approved U.S. holidays off, depending on client needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to tools, templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses or increased hours, depending on client approval.

Interested in this position?

Apply directly on the company website

Apply Now

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