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Clinical Medical Virtual Assistant (Athena EHR) - RN/RPh

1 day, 23 hours ago
Philippines
Full-time
Junior
Virtual Assistant
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 19

Description

  • Manage the clinical inbox in Athena EHR, including patient messages, test results, provider communications, and prescription refill requests.
  • Process prior authorizations and benefit verifications accurately and efficiently.
  • Follow up on lab and imaging results to confirm completion and ensure proper documentation.
  • Organize incoming faxes and match them accurately to patient charts.
  • Conduct outbound calls to patients for follow-ups, clarifications, and status updates as needed.
  • Maintain accurate, timely documentation in the EHR system.
  • Support provider workflows by completing clinical tasks promptly and minimizing delays in patient care.
  • Coordinate care and monitor pending clinical items to ensure timely action on labs, imaging, and prescriptions.

Requirements

  • Licensed healthcare professional such as an RN, Pharmacist, or similar.
  • Previous experience as a Medical Virtual Assistant supporting a U.S.-based practice.
  • HIPAA certification.
  • Hands-on experience with Athena EHR.
  • Strong understanding of U.S. healthcare systems and workflows.
  • Excellent written and verbal English communication skills.
  • High attention to detail and ability to manage multiple clinical tasks efficiently.
  • Experience using RingCentral or similar VoIP systems.
  • Familiarity with insurance portals and payer requirements.
  • At least 1–2 years of relevant experience in clinical inbox management, prior authorizations, benefit verification, and lab/imaging follow-ups.
  • Must be able to speak and write English very clearly.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer required.
  • High-speed internet connection of at least 10 Mbps required.
  • Noise-canceling headset required.
  • Webcam required for virtual meetings.
  • Quiet, professional workspace required.

Benefits

  • Dedicated HR and contractor support for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to Top 1% VA performance training on communication, client management, and productivity systems.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off, if offered by the client.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives such as bonuses, increased hours, or other client-approved allowances.

Interested in this position?

Apply directly on the company website

Apply Now

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