Bilingual Patient Care Coordinator (Spanish-English)

3 hours, 4 minutes ago
Full-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Handle inbound and outbound patient calls with professionalism and empathy.
  • Schedule, confirm, and reschedule appointments to maximize provider availability.
  • Conduct patient intake, including collecting demographics and insurance information.
  • Verify insurance eligibility and assist with basic billing-related questions.
  • Perform timely follow-ups, including lab result callbacks and appointment reminders.
  • Maintain accurate and up-to-date patient records in the EHR system.
  • Respond to patient inquiries and provide general front desk support.
  • Prioritize urgent calls and appointment-related calls effectively.

Requirements

  • Fluent in Spanish and English is required.
  • Experience in a medical receptionist, healthcare support, or high-volume call environment.
  • Hands-on experience with Athena EHR is non-negotiable.
  • Strong phone presence with clear, professional, patient-friendly communication.
  • Solid understanding of insurance verification and healthcare workflows.
  • Ability to multitask, prioritize, and manage multiple calls efficiently.
  • Highly reliable, responsive, and engaged during working hours.
  • Detail-oriented with a strong commitment to patient care.
  • Must be proficient in speaking and writing English very clearly.
  • Must have relevant work experience.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer is required.
  • High-speed internet connection of at least 10 Mbps is required.
  • Noise-canceling headset and webcam are required.
  • Must have a quiet, professional workspace.
  • Experience with VoIP systems such as Ooma or similar is preferred.
  • Familiarity with insurance portals such as Aetna and BCBS is preferred.

Benefits

  • Dedicated HR and contractor support team for questions, guidance, contract matters, and client communication.
  • Optional premium VPN access for added privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to top 1% VA performance training on communication, productivity, and client management.
  • Client-approved U.S. holidays off, subject to client needs and schedule.
  • Client-approved paid or unpaid time off may be available.
  • Access to templates, workflow guides, productivity tools, and client-specific SOP support.
  • Optional performance-based incentives, including bonuses or increased hours depending on client approval.

Interested in this position?

Apply directly on the company website

Apply Now

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