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Bilingual Medical VA - Reception & Scheduling Support

1 hour, 27 minutes ago
Mexico, Argentina, Colombia, Costa Rica, Latin America, El Salvador, Venezuela
Full-time
Junior
Customer Support
Customer and Technical Support
Cybersecurity HIPAA
Apply Now
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services
View All Jobs 31

Description

  • Answer and manage a high volume of incoming patient calls professionally and efficiently.
  • Route calls based on patient needs, including medication refills, referrals, and scheduling.
  • Monitor voicemail and ensure no patient concern or message goes unanswered.
  • Provide occasional after-hours and weekend voicemail support for urgent patient concerns.
  • Schedule and confirm patient appointments.
  • Verify insurance eligibility and benefits and upload insurance documentation into the system.
  • Follow clinic workflows and maintain accurate documentation standards.
  • Follow up on patient concerns and insurance-related issues.
  • Support general front desk administrative workflows remotely.
  • Maintain HIPAA compliance and patient confidentiality at all times.

Requirements

  • Previous healthcare or medical office experience is required.
  • Experience with insurance verification and eligibility checks is required.
  • Prior virtual assistant or front desk experience is preferred.
  • Fluent in both Spanish and English is non-negotiable.
  • Strong verbal and written communication skills are required.
  • Familiarity with medical terminology and healthcare workflows is required.
  • Experience handling patient calls and scheduling is required.
  • Knowledge of insurance documentation and eligibility processes is required.
  • Comfortable learning and navigating EHR/EMR systems; Office Ally or similar systems is preferred.
  • Able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer, high-speed internet of at least 10 Mbps, noise-canceling headset, webcam, and quiet professional workspace are required.

Benefits

  • Dedicated HR and contractor support team.
  • Optional premium VPN access for client-related tasks.
  • HIPAA and cybersecurity training plus certification provided.
  • Top 1% VA performance training provided.
  • Client-approved U.S. holidays off, subject to client needs.
  • Client-approved paid or unpaid time off may be granted.
  • Access to tools, templates, workflow guides, and client-specific SOP support.
  • Optional performance-based incentives, bonuses, or increased hours may be available based on client approval.

Interested in this position?

Apply directly on the company website

Apply Now

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