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Telephony Systems Coordinator

1 month, 2 weeks ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Cisco
Apply Now
AssistRx

AssistRx

AssistRx is a technology solutions company that connects pharmaceutical and biotech manufacturers with prescribers, patients, and providers. Their flagship product, iAssist, simplifies the prescribing process for specialty therapies, focusing on accura...

Pharmaceuticals
251-1K
Founded 2009
View All Jobs 39

Description

  • Provide day-to-day support for Call Center telephony systems.
  • Troubleshoot telephony, user, and system issues.
  • Support inbound and outbound call campaigns.
  • Assist with IVR administration, updates, and maintenance.
  • Generate and review basic call center reporting.
  • Support onboarding activities for new clients and users.
  • Coordinate with third-party vendors when issues arise.
  • Work cross-functionally with operations and internal support teams.
  • Escalate complex issues appropriately.
  • Maintain documentation, support processes, and existing call flow functionality.
  • Assist with system enhancements and process improvements.

Requirements

  • 1-3 years of experience in technical support, telephony support, help desk, call center systems, or related experience.
  • Exposure to Cisco telephony platforms preferred, including CUCM, UCCX, VOIP, Jabber, and IP Phones.
  • Basic understanding of call center environments and IVR functionality.
  • Strong troubleshooting and communication skills.
  • Ability to learn new systems and technologies quickly.
  • Organized with strong attention to detail.
  • Comfortable working in a fast-paced environment.
  • Healthcare or call center experience is a plus, but not required.
  • Relevant certifications or technical coursework are a plus.

Benefits

  • Competitive pay structure.
  • Matching 401(k) with immediate vesting.
  • Medical, dental, vision, life, and short-term disability insurance.
  • Supportive, progressive, fast-paced work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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