English & Communication Coach

1 month ago
Full-time
Mid Level
Education and Training
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised

Description

  • Conduct 1:1 and group coaching sessions to improve clarity, grammar, and tone in email, chat, and voice communication.
  • Assess assistants’ communication patterns and provide actionable feedback to improve client-facing professionalism and confidence.
  • Design and implement an ESL upskilling curriculum tailored to business communication needs (tone calibration, active listening, business writing).
  • Collaborate with Learning & Development and Operations teams to identify communication gaps and integrate improvement modules into onboarding and ongoing training.
  • Develop and manage assessment tools and fluency metrics to measure communication progress and client-readiness.
  • Provide shadow feedback and coaching based on recorded or live client interactions.
  • Create learning materials, micro-courses, and self-paced activities for ongoing communication improvement.
  • Track and report on coaching outcomes, fluency scores, and communication improvement trends to stakeholders.

Requirements

  • At least 3 years of experience in communication coaching, ESL instruction, or language training, ideally in a corporate, BPO, or remote environment.
  • Excellent command of spoken and written English with strong understanding of tone, clarity, and professional correspondence.
  • Experience coaching individuals on client communication, email writing, and expectation-setting techniques.
  • Strong facilitation and feedback skills with ability to coach across different skill levels.
  • Highly organized, proactive, and comfortable managing multiple learners or cohorts.
  • Familiarity with CRM configuration, workflow automation, or project management systems (preferred).
  • Knowledge of adult learning principles, LMS tools, and competency frameworks (preferred).
  • Analytical mindset for assessing trainee performance and learning trends (preferred).

Benefits

  • PHP 35,000–50,000 per month (compensation based on experience and performance)
  • Remote / Hybrid work setup
  • Full-time position within the Learning & Development department

Interested in this position?

Apply directly on the company website

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