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Senior Technical Enablement Manager

3 months, 2 weeks ago
United Kingdom
Full-time
Senior
Program Manager
Project and Program Management
LXD
Apply Now
Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 100

Description

  • Design and own technical enablement programs that support customer adoption, CSAT, and effective Wiz implementation across post-sales teams.
  • Translate new product introductions and architectural changes into actionable technical requirements, deployment guidance, troubleshooting steps, and known limitations.
  • Create and maintain implementation playbooks, API documentation summaries, troubleshooting trees, and health check checklists.
  • Partner with Operations, Strategic Programs, Post-Sales leadership, Product, Product Marketing, and enablement teams to align global post-sales practices.
  • Review, refresh, and retire outdated implementation guides and support documentation to keep the knowledge base current and accurate.
  • Translate complex technical workflows into content requirements and lab scoping documents for the Content Creation/LXD team.
  • Lead key enablement sessions and create presentation materials for technical enablement audiences.
  • Measure enablement effectiveness using support ticket data, implementation success rates, and field feedback to improve programs and reduce escalations.
  • Build strong relationships with field leaders, individual contributors, supporting teams, and enablement leadership as a trusted advisor for post-sales enablement.

Requirements

  • 5+ years of proven experience in Technical Enablement, Post-Sales customer engagements, or Technical Program Management in a fast-paced, high-tech B2B environment.
  • Deep technical acumen with advanced knowledge of cloud security principles, implementation architecture, and post-deployment troubleshooting.
  • Experience supporting or enabling Professional Services, Technical Support, or Customer Success Architecture teams.
  • Strong program management skills with the ability to manage multiple complex, cross-functional projects across different timelines.
  • Ability to communicate effectively with both executives and individual contributors.
  • Strong understanding of how to translate technical product specifications and system logic into field-consumable materials such as implementation playbooks, troubleshooting guides, and configuration SOPs.
  • Ability to partner effectively with Product Management, Technical Enablement teams, Operations, and Post-Sales Leadership.
  • Applicants must have the legal right to work in the country where the position is based without visa sponsorship.
  • This role does not offer visa sponsorship.

Interested in this position?

Apply directly on the company website

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