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Customer Service Representative (Latin America)

2 hours, 2 minutes ago
Colombia
Full-time
Entry Level
Customer Support
Customer and Technical Support
CRM
Apply Now
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised
View All Jobs 252

Description

  • Manage inbound and outbound customer calls.
  • Resolve customer concerns effectively and efficiently.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Ensure customer satisfaction in every interaction.
  • Keep records of customer interactions and update customer accounts and files.
  • Follow communication procedures, guidelines, and policies.
  • Take extra steps to engage customers and support their needs.
  • Handle ad hoc tasks as assigned.

Requirements

  • At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity.
  • Excellent English communication skills, both written and verbal, at least B2 level.
  • Strong phone, email, and instant messaging communication skills.
  • Solid organizational and time management skills.
  • Tech-savvy and familiar with desktop sharing, cloud services, CRM, and VoIP tools.
  • Experience with word-processing software and spreadsheets, such as MS Office.
  • Knowledge of online calendars and scheduling tools, such as Google Calendar.
  • Proactive and confident with keen attention to detail.
  • USB headset with noise cancellation feature.
  • Working webcam.
  • Computer with at least a 1.8 GHz processor and 4GB RAM.
  • Main internet connection of at least 25 Mbps cable speed and a backup connection of at least 10 Mbps.
  • US work hours, 20-40 hours per week.
  • 1-3 years, 3-5 years, or 5+ years of experience are used for salary bands, with higher pay for more experienced candidates.

Benefits

  • Performance incentives.
  • Job security and stability.
  • Paid training.
  • Inclusive culture.
  • Upskilling opportunities.
  • 100% work-from-home arrangement.
  • Exceptionally supportive team.
  • Opportunities for career growth.
  • Fun work environment.
  • Holiday and overtime pay.
  • Monthly salary up to $760 for entry level, up to $820 for intermediate level, and up to $980 for expert level.

Interested in this position?

Apply directly on the company website

Apply Now

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