IT Operations Lead

2 weeks, 2 days ago
Full-time
Lead
DevOps and Infrastructure
Wifinity

Wifinity

Wifinity is a managed internet services provider that helps businesses and individuals stay connected with fast and reliable internet access. They work with various sectors, including the MOD, the NHS, and major brands, offering managed networks, WiFi ...

Diversified Telecommunication Services
51-250
Founded 2007
$55M raised

Description

  • Own the end-to-end delivery of IT Service Desk services and act as a senior escalation point for issues.
  • Manage endpoint device configuration, including MDM, Intune, Conditional Access, and alignment to InfoSec policies.
  • Oversee asset management and optimisation, including Microsoft 365 Defender.
  • Design, build, patch, harden, and troubleshoot Linux systems running in production on Nutanix-hosted infrastructure.
  • Manage Nutanix compute, storage, networking, backups, resilience, capacity planning, lifecycle management, and platform upgrades.
  • Own cloud infrastructure platforms such as Azure or AWS, using a Linux-first operating model.
  • Implement and maintain infrastructure as code, automation, and standardised builds.
  • Own identity and access management, authentication, backups, disaster recovery, and cloud cost optimisation.
  • Lead major and complex incident response, coordinate cross-team resolution, and own root cause analysis and corrective actions.
  • Own software and license management, maintain inventories, ensure compliance, and support renewal and budgeting decisions.
  • Lead, mentor, and coach a small team of three while maintaining high standards for documentation, runbooks, and operational hygiene.

Requirements

  • Strong, demonstrable hands-on Linux experience in production environments.
  • Strong, demonstrable experience managing and optimising a Microsoft 365 tenant, particularly within an E5 licence tier.
  • Broad IT operations background across infrastructure, service desk, and incident management.
  • Practical experience with cloud platforms, automation, and monitoring tools.
  • Comfortable acting as both technical lead and individual contributor.
  • Understanding of security, resilience, and operational risk.
  • Calm, methodical, and comfortable working in live operational environments.
  • Experience leading a small team or line management experience.
  • Experience in a telco or service-provider environment is desirable but not essential.
  • Experience with Nutanix, DNS, SharePoint, and JIRA Service Desk is desirable.
  • ITIL Foundation qualification is desirable.
  • CompTIA Linux+ certification or similar is desirable.

Benefits

  • Competitive salary and benefits package.
  • Annual Leave Buy & Sell Scheme.
  • Remote-first working environment.
  • Greater flexibility to support a healthy work/life balance.
  • Basic level DBS check process covered as part of the hiring process.

Interested in this position?

Apply directly on the company website

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