Clinical Operations Associate - Care Delivery

1 month ago
Full-time
Junior
Customer and Technical Support
Wider Circle

Wider Circle

Wider Circle connects Medicare and Medicaid members with shared health and social interests, for happier and healthier lives. Wider Circle works with health plans to connect and unite vulnerable populations for better #health including specialized virt...

Health Care Providers & Services
51-250
Founded 2015
$38M raised

Description

  • Conduct rapid outreach to new referrals and welcome them into the program.
  • Perform Verification of Benefits (VOB) and confirm program eligibility.
  • Own scheduling and rescheduling to support patient and provider attendance at E/M visits.
  • Help patients and providers navigate the platform, sign consents, and resolve audio/video issues before appointments.
  • Maintain accurate documentation in case management systems to support clinical continuity and reimbursement.
  • Assist the operations team in testing new workflows and documenting what works.
  • Take on special projects as the company scales.
  • Serve as the primary logistical point of contact for members across the care process.

Requirements

  • 1–3 years of experience in a patient-facing, high-volume administrative, or customer success role.
  • Healthcare experience is a plus.
  • A service-first mindset is required.
  • Ability to navigate multiple software tools at once, including Slack, EMRs, and Google Suite.
  • Strong phone and written communication skills with empathy and clarity.
  • Ability to explain complex insurance or technical issues.
  • High attention to detail and accuracy.
  • Comfort with ambiguity and evolving responsibilities in a startup environment.

Benefits

  • Performance-based incentive bonuses.
  • Opportunity to grow with the company.
  • Comprehensive health coverage including medical, dental, and vision.
  • 401(k) plan.
  • Paid time off.
  • Employee Assistance Program.
  • Health Care FSA, Dependent Care FSA, and Health Savings Account.
  • Voluntary disability benefits, basic life insurance, and AD&D insurance.
  • Adoption assistance program.
  • Hourly pay of $22.00–$25.00.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Regulatory Specialist – Study Start-Up

Fast Affordable Solutions Professional Services

UniTriTeam is seeking a Regulatory Specialist – Study Start-Up to support a clinical research client with study activation and eRegulatory migration work.

GCP HIPAA
1 hour, 51 minutes ago

Senior Closer

Splitero 11-50 Banks

Splitero is hiring a Senior Closer to manage home equity investment closings and funding while coordinating a smooth, accurate experience for homeowners and transaction partners.

2 hours, 6 minutes ago

CRM Operations Executive

Super Technologies Pvt Ltd 1-10 aviation & aerospace

Super is hiring a CRM Operations Executive to manage and optimize CRM and bonusing operations that support customer engagement across its sports, gaming, and fan experience platform.

CRM Email Marketing Social Media Marketing
2 hours, 21 minutes ago

Triage Engagement and Solutions (Contract)

Latitude AI 501-1000 information technology & services

Latitude AI is hiring a Triage Operations team member to support automated driving development for Ford vehicles by analyzing test data and improving operational workflows over a 12-month contract.

Agile JIRA Looker Machine Learning Superset
2 hours, 21 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers