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Care Advocate - Care Delivery

1 month ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Wider Circle

Wider Circle

Wider Circle connects Medicare and Medicaid members with shared health and social interests, for happier and healthier lives. Wider Circle works with health plans to connect and unite vulnerable populations for better #health including specialized virt...

Health Care Providers & Services
51-250
Founded 2015
$38M raised
View All Jobs 6

Description

  • Execute person-centered care plans for members with serious, high-risk illnesses and help monitor and revise disease-specific plans.
  • Act as a bridge between patients and billing practitioners by supporting care coordination, rescheduling, and post-hospital discharge follow-up.
  • Conduct person-centered assessments to identify social and cultural factors affecting care, including food insecurity and housing instability.
  • Help members and caregivers navigate the New Jersey healthcare system, build self-advocacy skills, and coordinate transportation or telehealth access.
  • Support patient communication templates and workflow automation, troubleshoot technical issues, and update records in the Case Management System (CMS).
  • Refer members to supportive services and community-based resources, and maintain partnerships with local New Jersey organizations.
  • Use motivational interviewing and education to help members manage chronic illness, improve adherence, and support families and caregivers.
  • Maintain detailed interaction logs and ensure documentation meets Medicare clinical and social integration service standards.
  • Drive to member homes and public locations within a 50-mile radius and support home visits as needed.
  • Work independently in a remote team environment while managing in-person and digital tasks accurately.

Requirements

  • Community Health Worker (CHW) training or certification preferred; equivalent experience in community health, social services, or a related field will be considered.
  • 3+ years of relevant community outreach, facilitation, or healthcare experience.
  • Experience navigating high-risk chronic conditions or complex care management is a major plus.
  • Strong computer skills and ability to use web-based and app-based systems with ease.
  • Deep understanding of the socio-economic and public health challenges facing disenfranchised populations in New Jersey.
  • Excellent written and verbal communication skills, with the ability to motivate and influence different types of people.
  • High school diploma or GED required; college degree preferred.
  • Valid driver’s license, reliable transportation, and a flexible schedule for occasional work outside regular business hours.
  • Willingness to complete and maintain all CMS-mandated and state-applicable training requirements.
  • Willingness to pass pre-employment substance abuse testing and background checks and work in a drug-free workplace.

Benefits

  • Competitive compensation of $23.36 - $26.82 per hour.
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) plan.
  • Paid Time Off.
  • Employee Assistance Program.
  • Health Care FSA, Dependent Care FSA, and Health Savings Account.
  • Voluntary disability benefits and basic life and AD&D insurance.
  • Adoption assistance program and training and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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