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Quality Analyst — Generative AI Data Quality

11 hours, 32 minutes ago
Mexico
Full-time
Senior
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
Generative AI
Apply Now
Welo Global

Welo Global

Welo Global specializes in providing enterprise localization, AI training data, and multilingual content solutions, leveraging a portfolio of specialized global brands to meet diverse customer needs in the AI and language services industry.

Professional Services
Founded 1997
View All Jobs 471

Description

  • Set client QA strategies, including sampling design, audit methods, and acceptance thresholds, and adjust them as project scope or volume changes.
  • Perform root-cause analyses and drive corrective and preventive action plans with clear owners, timelines, and effectiveness checks.
  • Plan and track training and certification for raters, annotators, and coordinators, including completion and impact.
  • Maintain performance dashboards covering throughput, accuracy, productivity, and cost, and turn insights into actions.
  • Manage client escalations and present options, trade-offs, and recovery paths.
  • Standardize SOPs, templates, and checklists to remove bottlenecks and improve consistency.
  • Pilot small automations with Ops Tech, such as macros, templates, and RPA/API handoffs, and scale successful improvements.
  • Coach team members on tools, workflows, and quality practices.
  • Ensure compliance and security in data handling and platform access.
  • Lead quality, training, and performance tracks across multiple projects with shared accountability for results.

Requirements

  • Bachelor’s degree or equivalent experience in Business, Operations, Quality, or Data/Engineering.
  • 2+ years of experience in quality or operations with hands-on QA and workforce or training coordination.
  • 1+ years of experience leading people or pods, formally or informally.
  • Experience with multi-project planning and stakeholder management.
  • Strong skills in spreadsheets, PM/task boards, and basic BI; ETL familiarity is a plus.
  • Experience with capacity planning, vendor coordination, and escalation or negotiation.
  • Ability to work effectively in global, distributed teams.
  • Near-native English proficiency with strong writing and editorial skills.
  • Hands-on experience with generative AI tools for text, voice, or video.
  • Background in QA testing, rubric design, or AI safety and ethics evaluation.
  • Familiarity with data-annotation platforms and model-evaluation tools.
  • Ability to interpret code, datasets, and workflows at a conceptual level; no coding required.
  • Ability to work independently and manage workflows effectively in a remote environment.
  • Multilingual ability beyond English is preferred.

Benefits

  • Full-time remote work arrangement.
  • Opportunity to work on multilingual generative AI data quality and evaluation projects.
  • Role with significant autonomy within clear guardrails.
  • Shared accountability for client outcomes and team performance with the Ops Manager.

Interested in this position?

Apply directly on the company website

Apply Now

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