RemoteLeaf Logo
Log in Sign up

Data Analyst Specialist | CX Insights

2 weeks, 4 days ago
Brazil
Full-time
Mid Level
Data Analyst
Data Science and Analytics
Git Metabase Power BI Python SQL
Apply Now
Wellhub

Wellhub

Wellhub: An Upstream OS for data-driven decisions, optimizing production, reducing costs, and minimizing downtime in the Oil & Gas industry.

Gas Utilities
1-10
Founded 2016
View All Jobs 31

Description

  • Collaborate with cross-functional teams to understand business objectives and current OKRs related to resolution time, operational efficiency, and customer perception.
  • Partner with global team leaders by providing analytical insights through business-oriented datasets and visual dashboards.
  • Conduct strategic analysis to optimize the performance, efficiency, and quality of CX operations.
  • Consolidate, structure, and analyze qualitative and quantitative customer service data to surface opportunities and insights.
  • Communicate with business stakeholders and propose action plans to achieve team and area targets.
  • Implement action plans that improve CX operations and support company OKRs.
  • Translate analytical findings into actionable recommendations for leadership and stakeholders.
  • Support a culture of wellbeing, collaboration, and work-life balance within the team.

Requirements

  • Must be based in Brazil; this is a remote role open only to candidates in Brazil.
  • Proficiency in SQL is mandatory.
  • Experience using business intelligence tools is mandatory.
  • Experience analyzing large datasets and turning insights into actionable business recommendations.
  • Strong stakeholder management skills, including prioritization and driving high-impact results.
  • Advanced ability to translate complex business questions into efficient SQL code.
  • Familiarity with version control best practices (Git) for data projects and maintaining a single source of truth for analytical code.
  • Experience building advanced dashboards with Looker ML, Metabase, or Power BI.
  • Strong knowledge of statistical and data science techniques such as regression, segmentation, and forecasting.
  • Excellent English communication skills and the ability to bridge technical and non-technical teams.
  • Proficiency in Python for data analysis and automation is a plus.
  • A proactive, curiosity-driven, and strategic problem-solving mindset.

Benefits

  • Free Gold+ Wellhub membership with access to onsite gyms, studios, and digital wellness resources.
  • Ability to add up to three family members to the wellness plan.
  • WELLZ emotional wellbeing program with 52 individual therapy sessions per year and on-demand content.
  • Health, dental, and life insurance.
  • Flexible first work model with hybrid and remote options.
  • Home office reimbursement to help set up your workspace.
  • Flexible schedules aligned with time zones, team needs, and personal routines.
  • Paid time off, including vacation after 6 months, additional annual days off, tenure-based extra days, and a birthday holiday.
  • 100% paid parental leave, with extended leave and ramp-back period for parents giving birth.
  • Career growth support through learning platforms, development roadmaps, internal opportunities, and feedback-driven development.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Hire Premium Sales & Support Global Team - CrewBloom

Data Crawler

Hire Premium Sales & Support Global Team - CrewBloom 51-250 Professional Services

Data Crawler is a role at the company focused on extracting and preparing website data to support sales and marketing campaigns.

Philippines Full-time Junior Data Analyst
HubSpot JavaScript Python Salesforce Selenium SQL
22 hours, 6 minutes ago
iFood

Analista Growth Pleno (Marketing/Projetos)

iFood 5K-10K Air Freight & Logistics

O iFood busca um profissional para apoiar analiticamente o time de Comunicação do Clube, acompanhando performance, automatizando análises e apoiando decisões de Growth, Produto e Marketing em um ambiente de tecnologia e inovação.

Brazil Mid Level Data Analyst Growth Marketing Manager
Apache Spark CRM Python SQL Statistics
22 hours, 6 minutes ago
iFood

Especialista de Growth (Insigths e Automações)

iFood 5K-10K Air Freight & Logistics

O iFood busca um(a) profissional para atuar com planejamento de growth orientado por dados e IA, transformando análises e automações em decisões estratégicas para apoiar a execução e o crescimento do negócio.

Brazil Senior Data Analyst Growth Marketing Manager
Agile Databricks Generative AI LLM Looker Power BI Python R SQL Tableau
1 day, 21 hours ago
DoorDash

Associate Manager, Indirect Tax Audit Analytics

DoorDash 10K-50K Air Freight & Logistics

DoorDash is hiring an Associate Manager, Indirect Tax Audit Analytics to support its Tax Controversy team in analyzing audit data, responding to tax authorities, and improving how the company manages indirect tax disputes.

United States Full-time Mid Level Accounting Manager Data Analyst
$103k-$151k
1 day, 21 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers