RemoteLeaf Logo
Log in Sign up

Data Analyst Specialist | CX Insights

3 hours, 3 minutes ago
Brazil
Full-time
Mid Level
Data Analyst
Data Science and Analytics
Git Metabase Power BI Python SQL
Apply Now
Wellhub

Wellhub

Wellhub: An Upstream OS for data-driven decisions, optimizing production, reducing costs, and minimizing downtime in the Oil & Gas industry.

Gas Utilities
1-10
Founded 2016
View All Jobs 33

Description

  • Collaborate with cross-functional teams to understand business objectives and current OKRs related to resolution time, operational efficiency, and customer perception.
  • Partner with global team leaders by providing analytical insights through business-oriented datasets and visual dashboards.
  • Conduct strategic analysis to optimize the performance, efficiency, and quality of CX operations.
  • Consolidate, structure, and analyze qualitative and quantitative customer service data to surface opportunities and insights.
  • Communicate with business stakeholders and propose action plans to achieve team and area targets.
  • Implement action plans that improve CX operations and support company OKRs.
  • Translate analytical findings into actionable recommendations for leadership and stakeholders.
  • Support a culture of wellbeing, collaboration, and work-life balance within the team.

Requirements

  • Must be based in Brazil; this is a remote role open only to candidates in Brazil.
  • Proficiency in SQL is mandatory.
  • Experience using business intelligence tools is mandatory.
  • Experience analyzing large datasets and turning insights into actionable business recommendations.
  • Strong stakeholder management skills, including prioritization and driving high-impact results.
  • Advanced ability to translate complex business questions into efficient SQL code.
  • Familiarity with version control best practices (Git) for data projects and maintaining a single source of truth for analytical code.
  • Experience building advanced dashboards with Looker ML, Metabase, or Power BI.
  • Strong knowledge of statistical and data science techniques such as regression, segmentation, and forecasting.
  • Excellent English communication skills and the ability to bridge technical and non-technical teams.
  • Proficiency in Python for data analysis and automation is a plus.
  • A proactive, curiosity-driven, and strategic problem-solving mindset.

Benefits

  • Free Gold+ Wellhub membership with access to onsite gyms, studios, and digital wellness resources.
  • Ability to add up to three family members to the wellness plan.
  • WELLZ emotional wellbeing program with 52 individual therapy sessions per year and on-demand content.
  • Health, dental, and life insurance.
  • Flexible first work model with hybrid and remote options.
  • Home office reimbursement to help set up your workspace.
  • Flexible schedules aligned with time zones, team needs, and personal routines.
  • Paid time off, including vacation after 6 months, additional annual days off, tenure-based extra days, and a birthday holiday.
  • 100% paid parental leave, with extended leave and ramp-back period for parents giving birth.
  • Career growth support through learning platforms, development roadmaps, internal opportunities, and feedback-driven development.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Intetics

Middle GIS / LiDAR Specialist

Intetics 1K-5K Internet Software & Services

Intetics Inc. is hiring a GIS / LiDAR Specialist for a long-term project focused on LiDAR point cloud processing and infrastructure analysis for telecom and utility deliverables.

Moldova Georgia Full-time Entry Level Data Analyst
47 minutes ago
Included Health

Sr. People Data Analyst

Included Health 1K-5K Insurance

Included Health is hiring a Senior People Data Analyst to advance enterprise people analytics by scaling Workday reporting and delivering insights that support organizational health and workforce outcomes.

United States Full-time Senior Data Analyst
$132k-$173k
JavaScript Python SQL
1 hour, 54 minutes ago
Inter

GROWTH ANALYST SENIOR

Inter 51-250 Banks

Inter is hiring a Growth professional for its collections team to design and optimize data-driven customer journeys and CRM initiatives that improve financial recovery while balancing efficiency and customer experience.

Brazil Full-time Senior Data Analyst
CRM Email Marketing HubSpot Power BI SQL Tableau
2 hours, 17 minutes ago
FiscalNote

Europe Analyst Contractor - Application Deadline by June 5th, 2026

FiscalNote 251-1K Diversified Financial Services

FiscalNote’s FrontierView is hiring a Remote Europe Analyst Contractor in Spain to provide macroeconomic, political, and business analysis that informs senior executive decision-making across European markets.

Spain Contract Junior Data Analyst
2 hours, 48 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers