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Designated Service Engineer - Ceph Expert

10 hours, 22 minutes ago
United States
Lead
Technical Account Manager
DevOps and Infrastructure
Ansible AWS Azure Bash Confluence GCP Grafana JIRA Kubernetes Linux Load Balancing Prometheus Python Terraform Unix
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WEKA

WEKA

WEKA provides a cutting-edge data platform for cloud and on-premises data management, offering WekaFS for high-performance storage solutions in data-intensive environments.

IT Services
201-500
Founded 2014
$294M raised
View All Jobs 24

Description

  • Architect, deploy, and operate large-scale production Ceph clusters supporting S3 workloads.
  • Own Ceph cluster lifecycle management, including upgrades, patching, configuration management, health checks, and risk remediation.
  • Troubleshoot complex Ceph, hardware, operating system, network, and distributed-storage issues; lead incident response and root-cause analysis.
  • Advise customers on security, compliance, hardware, and topology decisions for workload requirements.
  • Serve as the technical liaison between customers and WEKA Engineering and Product teams to address feature gaps, reliability concerns, and documentation needs.
  • Track, document, communicate, and drive customer issues to resolution through the ticketing system.
  • Proactively monitor Ceph and WEKA environments to identify and remediate production risks.
  • Create and maintain runbooks, knowledge-base articles, troubleshooting playbooks, dashboards, and customer-facing documentation.
  • Support Customer Success, Sales Engineering, partners, and resellers in engagements with senior customer stakeholders.
  • Participate in on-call and follow-the-sun support rotations, with occasional alternative hours and travel as needed.

Requirements

  • 10+ years of experience in customer-facing technical roles resolving complex enterprise infrastructure issues.
  • 5+ years of hands-on production Ceph experience, including cluster design, deployment, upgrades, and day-2 operations.
  • Strong knowledge of Ceph internals, including MON quorum, MGR active/standby, OSDs, CRUSH maps, pools, placement groups, recovery, backfill, and rebalancing.
  • Experience operating large-scale, multi-petabyte Ceph environments and managing PG scaling and long-running recovery events.
  • Practical experience with Ceph RGW and S3 concepts, including buckets, users or tenants, load balancing, scaling, and performance troubleshooting.
  • Expertise in Linux/Unix administration across multi-platform distributed environments.
  • Strong troubleshooting capability across hardware, OS, networking, and distributed storage layers.
  • Knowledge of Infiniband, Ethernet, DPDK, UCX, cloud computing, and distributed storage.
  • Experience with observability and monitoring tools such as Prometheus, Grafana, and log/metrics tooling.
  • Proficiency in Python and/or Bash for automation; Kubernetes, cloud platforms, HPC/AI infrastructure, Ansible/Terraform, Jira/Confluence, and technical writing experience are preferred.

Interested in this position?

Apply directly on the company website

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