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IT Systems Engineer

8 hours ago
India
Full-time
Junior
Systems Engineer
DevOps and Infrastructure
Bash macOS PowerShell Python
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Weekday helps companies hire engineers who are vouched by other software engineers, enabling passive income for engineers. They offer services like drafting outreach messages, shortlisting candidates, and conducting reference checks. Backed by Y Combin...

Construction & Engineering
11-50
Founded 2020
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Description

  • Provide Level 1 and Level 2 technical support for hardware, software, operating systems, accounts, and workplace technology.
  • Troubleshoot issues across macOS, Windows, collaboration tools, browsers, and SaaS applications.
  • Manage support requests in ITSM platforms, including documentation, communication, and timely resolution.
  • Escalate complex issues and contribute to continuous service improvements.
  • Support the full device lifecycle, including provisioning, deployment, maintenance, patching, replacement, and decommissioning.
  • Manage macOS and Windows endpoints using MDM platforms such as Kandji, JumpCloud, Microsoft Intune, Jamf, or similar tools.
  • Maintain device inventory and assist remote employees with setup and troubleshooting.
  • Support onboarding, offboarding, employee transfers, and access requests.
  • Provision user accounts, devices, applications, permissions, and access while following security best practices.
  • Troubleshoot identity, authentication, SSO, and MFA issues, and support workplace applications and access management.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
  • 2–5 years of experience in IT Support, Helpdesk, Desktop Support, Endpoint Management, or a similar role.
  • Strong troubleshooting skills across macOS and Windows environments.
  • Experience with endpoint management platforms such as Kandji, JumpCloud, Microsoft Intune, Jamf, or similar tools.
  • Familiarity with identity and access management solutions including Okta, JumpCloud, or Microsoft Entra ID.
  • Experience supporting employee onboarding, offboarding, device provisioning, and access management.
  • Hands-on experience with ITSM platforms such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar tools.
  • Familiarity with Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, and other modern workplace tools.
  • Good understanding of endpoint security, networking fundamentals, and IT service management.
  • Basic scripting experience with PowerShell, Bash, or Python.
  • Strong communication, problem-solving, and customer service skills in a fast-paced remote-first or globally distributed environment.
  • Must be eligible for hire in India.
  • Preferred skills include IT Operations, system administration, Okta Administration, Slack, and Google Workspace.

Benefits

  • Competitive salary and annual bonus.
  • Medical coverage.
  • Life and accidental insurance.
  • Vacation and leaves of absence, including menstrual, flexible, and special leave.
  • Developmental support through education reimbursements, developmental reimbursements, and professional workshops.
  • Maternity and parental leave.
  • Hybrid and remote work model with flexible working hours.
  • Tech and work-from-home stipends, plus new hire allowances.
  • Employee referral program.
  • Premium access to QuillBot.

Interested in this position?

Apply directly on the company website

Apply Now

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