Seasonal Product Support Associate

1 hour, 37 minutes ago
Full-time
Entry Level
Customer and Technical Support
Wayfinder

Wayfinder

Wayfinder designs SEL + Life Readiness curriculum for K 12 schools that develops healthy self esteem, belonging, and purpose. Founded @stanforddschool to help students navigate their life with purpose. Build #SEL + future ready skills at your school wi...

Education Services
11-50
Founded 2017
$2M raised

Description

  • Manage and reduce support ticket backlog while responding to incoming requests in a timely manner.
  • Provide on-demand rostering support for users and internal teams.
  • Perform manual user additions, license assignments, and related quality checks.
  • Document, navigate, and update customer requests in Salesforce workflows.
  • Maintain and troubleshoot failed or errored data imports.
  • Support demo account setup and ongoing account management.
  • Monitor rostering Slack channels and respond to internal questions.
  • Identify recurring issues and recommend process improvements.

Requirements

  • Recently completed a bachelor’s degree, or have experience in customer service or technical support.
  • Strong problem-solving and troubleshooting skills.
  • Excellent attention to detail and strong organizational abilities.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Comfort working with data, spreadsheets, and basic technical systems.
  • Experience with customer support tools such as Zendesk or Intercom, Salesforce, or content management systems is a plus.
  • Fluency in written and spoken English.
  • Availability to work full-time, up to 40 hours per week, for the seasonal term from May 2026 to October 2026.

Benefits

  • Hourly pay of $25/hour with a competitive package based on location and experience.
  • 401(k) retirement savings plan.
  • Flexible vacation policy and paid holidays/PTO.
  • Medical, dental, and vision insurance.
  • Hardware and software needed to do the job.
  • Learning and development opportunities.
  • Regular team events, annual retreat, and celebrations.
  • Remote work and a flexible, results-focused culture.

Interested in this position?

Apply directly on the company website

Apply Now

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