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Customer Success Associate (CSA)

20 hours, 20 minutes ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
CRM Cybersecurity Salesforce
Apply Now
Volexity

Volexity

Volexity is a pioneering cybersecurity firm offering advanced memory analysis solutions and expert cyber threat intelligence services to Fortune companies, government agencies, and security vendors worldwide.

Internet Software & Services
11-50
Founded 2013
View All Jobs

Description

  • Lead customer onboarding, including account setup, training, and initial adoption.
  • Respond to customer and internal employee questions and resolve basic technical issues.
  • Collaborate with internal teams to support customer needs and issue resolution.
  • Manage customer relationships and projects to build trust, engagement, and reduce churn.
  • Collect user feedback and share insights with Product, Services, and Sales teams.
  • Analyze engagement data and create metrics and reports to identify gaps and improvements.
  • Document and improve processes supporting customer engagement and internal workflows.
  • Partner with cross-functional teams to gather requirements and refine existing workflows.

Requirements

  • 1 to 3 years of experience in a Project Manager, Customer Success, Engagement, customer-facing, support, or account management role.
  • Strong written and verbal communication skills.
  • Active listening and the ability to follow instructions.
  • Organization, multi-tasking, and time management skills.
  • Empathy, relationship-building, and problem-solving abilities.
  • Openness to feedback, continuous growth, and a proactive mindset.
  • Ability to translate highly technical concepts into simple, actionable steps for diverse stakeholders.
  • Resourceful self-starter who can work independently and as part of a team.
  • Ability to quickly transition between tasks and re-prioritize as needed.
  • Experience with Salesforce or another CRM platform is preferred.
  • Technical or cybersecurity industry experience is beneficial.

Benefits

  • Remote (USA) work arrangement.
  • Full-time position.
  • Open to discussing total compensation.
  • Benefits included in total compensation discussions.
  • Equity may be included.
  • Professional development budget may be included.

Interested in this position?

Apply directly on the company website

Apply Now

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