Customer Operations Associate — Philippines (Remote)

1 hour, 54 minutes ago
Full-time
Junior
Customer and Technical Support
Vitable Health

Vitable Health

Vitable Health provides smart employee health benefits with affordable primary, mental health, and chronic care through virtual and in-home visits, free prescriptions, labs, and $0 copay. Their innovative approach aims to increase healthcare access and...

Health Care Providers & Services
11-50
Founded 2020
$9M raised

Description

  • Guide employer clients through onboarding and ensure each group starts on time.
  • Help clients understand how ICHRA and HRA benefits work for their employees.
  • Answer questions and resolve issues via phone, email, text, and chat.
  • Support benefit administration, HRA compliance, and billing issues within SLA.
  • Troubleshoot setup and configuration problems with urgency.
  • Document best practices and improve internal ICHRA operations workflows.
  • Partner with Customer Success and Sales to deliver a seamless client experience from implementation through ongoing support.

Requirements

  • 2+ years of experience in customer service, operations, or benefits administration.
  • Familiarity with ICHRA, HRA, or U.S. health insurance marketplaces is a strong plus.
  • Proficiency with HubSpot, Zendesk, or similar support tools.
  • Excellent written and verbal English communication skills.
  • Strong attention to detail and follow-through.
  • Ability to manage multiple clients simultaneously.
  • Based in the Philippines (required).

Benefits

  • Equal opportunity employer with a commitment to diversity and inclusion.
  • Opportunity to work with a YC-backed, Series A healthtech company.
  • Role supports U.S.-based employer clients in a global operations team.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Car Detailer

Carvana 10K-50K Automotive

Carvana is hiring a part-time entry-level Lot Attendant to maintain vehicle cleanliness and presentation at its Market Hubs while supporting timely deliveries and customer satisfaction.

9 minutes ago

Data Entry Specialist, Remote

ABC Legal Services 251-1K Specialized Consumer Services

ABC Legal Services is hiring a remote e-File Specialist in Wisconsin to review and file legal documents through internal online platforms and support the e-Fulfillment and e-Filing team’s daily operations.

9 minutes ago

IT Support Analyst II

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring an IT Support Analyst II to resolve complex technical issues, improve support knowledge systems, and help keep global IT operations running smoothly in a fast-growing AI-driven company.

9 minutes ago

1068- Intake and QA expert (home health services)

GoFasti 51-250 Internet Software & Services

GoFasti is hiring an English-fluent Intake and QA Expert for home health services to work remotely from Latin America, ensuring clinical documentation, referrals, and patient intake processes are accurate, compliant, and timely.

24 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers