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Portfolio Customer Success Manager (Japanese & Korean speaking)

1 month ago
Asia, Oceania, Philippines
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM Digital Marketing Salesforce
Apply Now
Viseven

Viseven

Viseven specializes in providing advanced marketing technology solutions tailored for the life sciences and pharmaceutical industries, focusing on enhancing digital communication and marketing strategies to improve brand visibility and customer engagem...

Pharmaceuticals
251-1K
Founded 2009
View All Jobs 5

Description

  • Act as a strategic partner and trusted advisor to clients, guiding digital transformation efforts and sharing market trends and best practices.
  • Provide product and service expertise across the full Viseven portfolio to ensure clients understand and maximize value from solutions.
  • Orchestrate and coordinate initiatives across internal teams to ensure successful execution and a seamless customer experience.
  • Manage day-to-day client communication and stakeholder alignment, keeping all parties informed and on the same page.
  • Drive platform adoption and new ways of working by supporting onboarding and providing post-onboarding help, advice, and consultancy.
  • Measure progress and customer satisfaction, perform regular status reviews, and report performance against agreed KPIs.
  • Identify gaps and client pain points, convert them into opportunities, and support the Sales team during scoping of qualified opportunities.
  • Challenge customers constructively to improve outcomes and plug delivery or performance gaps when needed.
  • Collaborate with delivery, product, support, and account teams to resolve issues and ensure continuous value delivery.

Requirements

  • Based in the APAC region (Manila indicated); role is full-time and remote-friendly.
  • Native or fluent in Japanese and English; Korean is a strong advantage and other APAC languages are a plus.
  • Experience in Customer Success or Account Management, ideally in B2B SaaS or digital services.
  • Proven client engagement skills with the ability to operate at both strategic and operational levels.
  • Project management capabilities with experience coordinating across multiple teams to drive outcomes.
  • Comfort with data and KPIs, including analyzing trends and identifying areas for improvement.
  • Understanding of the pharmaceutical industry and digital transformation trends is a plus.
  • Strong communication, relationship-building, and stakeholder management skills.
  • Soft skills: proactivity, curiosity, adaptability, active listening, teamwork, giving/receiving feedback, and conflict resolution.
  • Knowledge of relevant platforms and integrations is advantageous (e.g., DAM like Veeva, CRM like Veeva/Salesforce/IQVIA, marketing automation like SFMC or Eloqua).

Benefits

  • Competitive compensation with regular performance-based salary and career development reviews.
  • Paid time off: 18 business days per year (increases to 20 business days after 2 years of service).
  • Sick leave: 4 non-documented business days per year and 20 documented business days per year.
  • Family leave: 3 paid business days for marriage, childbirth, or bereavement.
  • Comprehensive medical insurance coverage.
  • English language courses and professional development opportunities, including participation in forums and conferences.
  • Regular corporate events and team-building activities in a friendly, experienced team environment.
  • Comfortable, fully equipped office facilities with the possibility to work from home.

Interested in this position?

Apply directly on the company website

Apply Now

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