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Customer Service Delivery Advocate

2 hours, 12 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012
View All Jobs 260

Description

  • Deliver vehicles directly to customers’ homes using Carvana’s car haulers.
  • Load and unload vehicles onto the hauler and inspect vehicles for safe transport.
  • Complete customer paperwork and enter thorough notes into the customer tracking system.
  • Maintain safe driving habits and a clean driving record in line with Carvana’s CMV Driver Qualification policy.
  • Support customers throughout the vehicle delivery experience.
  • Participate in local community activities as part of the customer experience.
  • Work assigned shifts across 7-day availability with rotating days off.
  • Perform duties in indoor and outdoor conditions, including inclement weather when required.

Requirements

  • At least 2 years of customer-facing experience.
  • Must be at least 21 years of age.
  • Must possess a valid driver’s license.
  • Must be able to read, write, speak, and understand English.
  • Must pass a drug test and obtain a DOT Medical Card.
  • Must be able to obtain a Notary in the local jurisdiction within the first 90 days of employment, with process sponsored by Carvana.
  • Must be able to satisfy state-specific DMV/title and registration system access requirements.
  • Illinois, Michigan, Louisiana, and Missouri candidates must obtain a Chauffeur’s license or other state specialty license within the first two weeks of employment.
  • California candidates must obtain a Vehicle Verifier license within the first 90 days of employment.
  • Ability to perform physically demanding work, including walking/standing for 8+ hours, lifting up to 50 lbs, and bending, climbing, kneeling, crouching, and twisting.
  • Ability to work flexible shifts from 7am–5pm, 9am–7pm, or 11am–9pm, with availability 7 days a week and rotating weekdays/weekends off.
  • Commercial license is not required to drive the hauler, and training is provided.

Benefits

  • Competitive hourly pay of $17–$19 with performance-based increases to $19 in the first year.
  • Additional $0.50 pay increase opportunities every 90 days through the Careers Not Jobs program.
  • 401(k) with Carvana match.
  • Opportunity for overtime during busy seasons.
  • 100% company-paid healthcare premiums, plus dental and vision coverage.
  • Generous paid time off: 13 days in the first year, increasing to 20 days thereafter.
  • Tuition reimbursement or student loan repayment support, depending on education level.
  • Annual equity grants through Carvana Shares and an Employee Stock Purchase Plan discount.
  • Wellness program plus pet care savings program.
  • Extensive internal growth and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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