CSR Admin

3 weeks ago
Full-time
Junior
Customer and Technical Support
Virtual Assistance Services

Virtual Assistance Services

VirtualStaff365 is a Melbourne-based outsourcing specialist that helps Australian businesses source, hire, and retain virtual staff. They assist in improving operational efficiency, reducing staffing costs, and growing businesses by providing professio...

Professional Services
11-50
Founded 2016

Description

  • Send confirmation SMS messages to clients and maintain records of their replies.
  • Call overnight leads and follow up on web-generated leads, missed calls, and pending inquiries.
  • Manage calendar requests and assist with scheduling appointments for MA (Agreement) and Routine Care clients.
  • Contact clients who have not confirmed next-day appointments and support rebooking of rescheduled jobs.
  • Work through client follow-ups in Aroflo, including booking jobs on the Aroflo schedule.
  • Provide support with booking real estate requests and respond to SMS messages from web leads.
  • Conduct proactive happy calls to check client satisfaction and address concerns.
  • Prepare cancellation letters for printing each week and email them to the Manager for processing.

Requirements

  • At least 2 years of experience in a similar administrative role.
  • Excellent communication skills.
  • Proficiency in Microsoft Office Suite and experience using CRM software.
  • Knowledge of the Sydney Metropolitan area.
  • Familiarity with Aroflo.
  • Strong administrative and organisational skills.
  • Ability to work independently and as part of a team.
  • High-speed internet connection and reliable computer equipment for a work-from-home setup.

Benefits

  • Permanent work-from-home setup.
  • Day shift aligned to Australian business hours.
  • Full-time position.
  • HMO coverage.
  • Annual leave.
  • Christmas bonus equivalent to 1 month's wage, pro-rata.

Interested in this position?

Apply directly on the company website

Apply Now

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