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Federal Customer Success Manager

2 weeks, 4 days ago
United States
Full-time
Lead
Customer Success Manager
Project and Program Management
Apply Now
Versa Networks

Versa Networks

Versa Networks revolutionizes network infrastructure with Versa SASE, securely connecting Enterprise branches, teleworkers, and end users to global applications through virtualized solutions.

Internet Software & Services
251-1K
Founded 2012
$316M raised
View All Jobs 10

Description

  • Serve as the central customer contact and coordinate internal resources to deliver commitments on time.
  • Develop and manage project plans covering deliverables, status, risks, implementation, and enhancements.
  • Assess and mitigate project risks and engage appropriate internal teams to resolve issues.
  • Build and maintain trusted relationships with key federal customer contacts.
  • Collaborate with Sales, Customer Success, Product Marketing, Engineering, and Professional Services to maximize customer satisfaction.
  • Provide recommendations that help customers maximize the value of Versa solutions.
  • Identify opportunities for revenue growth through upselling and cross-selling.
  • Produce monthly, quarterly, and ad hoc reports for customers and internal stakeholders.
  • Document customer engagement details, including contacts, status updates, next steps, and related information.
  • Track customer deliverables and maintain accurate engagement records with Versa stakeholders.

Requirements

  • At least 10 years of experience in Customer Success, Account Management, Project Management, or a similar role.
  • Experience directing and managing deliverables for complex customer projects in a customer-facing position.
  • Federal DoD Secret clearance is highly desirable.
  • Demonstrated success establishing and maintaining client relationships that support growth.
  • Strong organizational skills.
  • Confident, friendly, and enthusiastic communication style with stakeholders at all levels.
  • Comfort working in a highly matrixed organization.
  • U.S. citizenship and authorization to work in the United States.
  • Ability to work in or near Virginia, Maryland, or Washington, DC.

Benefits

  • Salary range of $160,000–$210,000 for eligible positions in California, Washington, or New York City, based on experience, location, skills, and other factors.
  • Pre-IPO equity and performance incentives.
  • Medical, dental, and vision insurance.
  • Generous PTO, sick leave, and paid holidays.
  • Remote and hybrid work options.
  • Training, certifications, and professional development resources.
  • Employee recognition programs and awards.
  • Generous parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

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