Support and Services Engineer

1 month, 2 weeks ago
Full-time
Mid Level
Customer and Technical Support
Verifiable

Verifiable

Verifiable offers cutting-edge medical credentialing and provider network software, automating primary source verifications to streamline healthcare operations.

Internet Software & Services
51-250
$74M raised

Description

  • Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction.
  • Collaborate with Customer Success Managers (CSMs) and Support to triage and manage technical escalations from live customers.
  • Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades.
  • Translate customer needs into defined technical requirements and solution designs.
  • Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live services.
  • Deliver Salesforce configuration updates including objects, fields, flows, layouts, reports, dashboards, and permission sets.
  • Track and log time against customer requests to ensure transparency in effort and accurate scoping.
  • Maintain documentation and best practices to support recurring or common post-go-live needs.
  • Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work.
  • Identify opportunities to improve customer outcomes through better configuration, automation, and data structure.

Requirements

  • 3+ years of experience with Salesforce configuration and administration.
  • Proven ability to troubleshoot and resolve technical issues in a post-go-live SaaS environment.
  • Experience managing multiple concurrent requests from live customers and handling technical escalations.
  • Familiarity with managed package upgrades, Salesforce flows, dashboards, reports, and permission sets.
  • Experience delivering managed services work such as data imports, admin configuration, and system enhancements.
  • Ability to translate business requirements into scalable and maintainable technical solutions.
  • Strong communication skills and ability to work cross-functionally with CSMs, Support, Product, and Engineering.
  • Comfortable working in a fast-paced startup environment with evolving priorities.
  • Salesforce certifications such as Sales Cloud Consultant or Business Analyst (preferred).
  • Nice-to-have: experience in healthcare/credentialing or regulated industries, familiarity with Salesforce DevOps (CI/CD, Git, automated deployment tools), and exposure to advanced Salesforce features (Communities, Einstein Analytics, Health Cloud, Government Cloud).

Benefits

  • Health, vision, and dental insurance plans.
  • Unlimited PTO.
  • New Apple equipment provided.
  • Startup equity included as part of the compensation package.
  • Fully distributed remote-first work environment (U.S. and international).

Interested in this position?

Apply directly on the company website

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