Enterprise Customer Success Manager

1 week, 1 day ago
Full-time
Senior
Customer and Technical Support
Verifiable

Verifiable

Verifiable offers cutting-edge medical credentialing and provider network software, automating primary source verifications to streamline healthcare operations.

Internet Software & Services
51-200
$74M raised

Description

  • Develop deep product, technical architecture, and API knowledge to advise customers on integrations.
  • Partner with Sales and Implementation to deliver smooth onboarding, training, and adoption of contracted functionality.
  • Build trusted relationships with executive stakeholders and lead strategic customer conversations.
  • Conduct regular account touchpoints and quarterly business reviews to support retention and alignment.
  • Identify and close upsell, expansion, and contract restructuring opportunities.
  • Gather and synthesize customer feedback to inform product development and roadmap priorities.
  • Deliver custom reporting support, including advanced reporting and Salesforce workflows for complex use cases.
  • Monitor account health and proactively resolve or escalate issues to reduce churn.
  • Maintain accurate CRM records, optimize Salesforce instances, and ensure data integrity.
  • Contribute to Customer Success operational improvements and company-wide initiatives.

Requirements

  • 5+ years of senior customer success experience in B2B SaaS.
  • Experience managing a book of business exceeding $3M ARR, building pipeline, and closing deals.
  • Experience with Salesforce CRM and customer success tools.
  • Ability to build or troubleshoot basic Salesforce Process Builder/Flow automations and reports.
  • Strong executive relationship-building, communication, presentation, and problem-solving skills.
  • Experience managing complex, matrixed client relationships and driving retention.
  • Ability to translate technical concepts into business value for non-technical stakeholders.
  • Healthcare and Salesforce experience preferred.
  • Commitment to ongoing healthcare industry and CRM platform learning.

Benefits

  • Health coverage options for employees and families.
  • Unlimited PTO.
  • Startup equity.
  • Fully distributed work-from-home arrangement in eligible U.S. states.
  • Company-issued MacBook and accessories.
  • Google Workspace, Notion, and company-wide AI tools including Claude.

Interested in this position?

Apply directly on the company website

Apply Now

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