Virtualization Backup Engineer

26 minutes ago
Full-time
Junior
DevOps and Infrastructure
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised

Description

  • Troubleshoot customer issues and analyze log files to identify root causes.
  • Serve as a technical focal point for relationships with IT professionals.
  • Own customer cases from initial report through resolution.
  • Investigate issues in Veeam and third-party components such as Microsoft and VMware.
  • Determine whether issues are known defects, misconfigurations, or break-fix cases.
  • Educate customers on how the product and support process work.
  • Document customer interactions accurately in the CRM tool.
  • Meet SLA requirements for case documentation and handling.

Requirements

  • Fluent English in reading, writing, and speaking.
  • Advanced user or administrative-level experience with Windows Server 2016, 2019, 2022, or 2025.
  • Advanced user or administrative-level experience with Windows 10 or 11.
  • Practical knowledge of TCP/IP, including operating systems and firewall configuration.
  • Experience with networking configuration and troubleshooting, including NAT, ports, DHCP, and DNS.
  • UNIX and/or Linux knowledge is a plus.
  • VMware ESX(i) knowledge is a plus.
  • Microsoft Hyper-V knowledge is a plus.
  • Microsoft Exchange Server administration experience is a plus.
  • Database engine knowledge such as SQL or Oracle is a plus.
  • Ability to quickly learn, understand, and explain technical information.
  • Ability and desire to take ownership of client issues through resolution.
  • Excellent time management skills.
  • Ability to work in a fast-paced environment.

Benefits

  • 18 paid vacation days plus 4 extra global VeeaMe Days for self-care.
  • 24 paid volunteer hours annually through Veeam Cares.
  • Private medical coverage for you and up to four dependents.
  • Life, accident, and disability insurance with enhanced coverage.
  • Annual flexible wellbeing allowance for physical and mental wellness.
  • Free confidential counseling and coaching through the Employee Assistance Program, including legal and financial advice.
  • Meal, fuel, and transportation benefits based on work arrangement.
  • Daycare reimbursement and a safe cab facility for eligible employees.
  • Access to learning and growth resources including LinkedIn Learning, O’Reilly, mentoring, workshops, and Global Day of Learning events.

Interested in this position?

Apply directly on the company website

Apply Now

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