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Virtualization Backup Engineer (French Speaker)

1 month ago
Romania
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
DHCP DNS Linux Oracle SQL TCP/IP Unix
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 37

Description

  • Troubleshoot and analyze customer issues, including log file investigation and root-cause analysis
  • Act as a technical focal point in relationships with IT professionals and take ownership of support cases from opening through resolution
  • Diagnose problems across Veeam and third-party components (Microsoft, VMware), determine if issues are defects or misconfigurations, and apply break/fix remedies
  • Educate customers by explaining processes, interactions, and corrective actions clearly
  • Document all customer interactions accurately and within SLA in the CRM tool
  • Provide feedback and actionable information to developers and testers based on customer cases
  • Verify recoverability, assist with instant recoveries, and support testing of upgrades in isolated environments (Veeam Backup & Replication context)

Requirements

  • Fluent French and English (reading, writing, speaking)
  • Advanced user or administrative level with Windows Server (2016/2019/2022/2025) and Windows 10/11
  • Practical knowledge of TCP/IP, firewall configuration, and networking troubleshooting (NAT, ports, DHCP, DNS)
  • Familiarity with virtualization platforms and virtualization troubleshooting (VMware ESX(i) and/or Microsoft Hyper-V) — knowledge of virtualization is a core expectation
  • UNIX/Linux knowledge and experience with Microsoft Exchange administration and database engines (SQL/Oracle) considered a plus
  • Ability to quickly learn, understand, and explain technical information and take ownership of client issues through resolution
  • Excellent time management and the ability to work in a fast-paced environment
  • Product knowledge or experience working with Veeam Backup & Replication and related backup/recovery processes (implied by role)
  • Applicants permanently located outside Romania may be declined (role expects candidates based in Romania)

Benefits

  • 21 annual vacation days plus additional days based on tenure, 4 global VeeaMe Days for self-care, and 24 paid volunteer hours annually
  • Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support
  • Monthly lifestyle and meal benefits (40 RON/day via Edenred and 600 RON/month via flexible cafeteria platform)
  • Life insurance (2× annual gross salary), critical illness and disability coverage, plus vision reimbursement
  • Free access to Bookster library platform for borrowing books
  • Learning and development opportunities including LinkedIn Learning, O’Reilly, mentoring, workshops, and an annual Global Day of Learning
  • Remote-work indicated (#LI-REMOTE), with the company reserving the right to decline applicants permanently located outside Romania

Interested in this position?

Apply directly on the company website

Apply Now

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