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Senior Technical Account Manager

11 hours, 46 minutes ago
Costa Rica
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Active Directory AWS Azure GCP
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 199

Description

  • Build a deep understanding of customer business priorities, operating models, IT strategies, and data center environments.
  • Act as a trusted advisor and subject matter expert on Veeam solutions.
  • Support issue management, escalations, and resolution in collaboration with Support and Engineering teams.
  • Provide guidance on operational planning, risk mitigation, and deployment strategies.
  • Serve as the primary technical advocate for customers across internal cross-functional teams.
  • Lead regular operational cadence calls and Quarterly Business Reviews (QBRs).
  • Perform health checks of Veeam environments and recommend optimizations and best practices.
  • Partner with Sales teams to identify new opportunities and drive account growth.
  • Deliver knowledge transfer sessions, best practices, and lessons learned to customers.
  • Manage multiple accounts and projects simultaneously in a dynamic environment.

Requirements

  • Strong experience in Technical Account Management, Pre-Sales Engineering, or similar customer-facing technical roles.
  • Deep knowledge of data protection, data management, and backup solutions.
  • Hands-on experience with virtualization technologies such as VMware and Hyper-V.
  • Solid understanding of enterprise infrastructure, storage, networking, and cloud architectures.
  • Experience supporting enterprise customers and managing complex environments.
  • Strong troubleshooting, escalation management, and problem-solving skills.
  • Proven ability to manage multiple accounts and projects simultaneously.
  • Excellent communication, presentation, and stakeholder management skills.
  • Ability to translate technical concepts into business value.
  • Certifications such as VMCE, VMCA, VMware VCP, or Microsoft MCSE are a plus.
  • Experience with VCSP environments or service provider ecosystems is preferred.
  • Exposure to data analytics and advanced data management strategies is preferred.
  • Project management experience is preferred.
  • Experience with hybrid and multi-cloud environments is preferred.
  • Travel up to 50% is required.

Benefits

  • Two weeks of paid vacation, 12 statutory holidays, and 4 additional global VeeaMe Days for self-care.
  • 24 paid volunteer hours annually through Veeam Cares.
  • Paid parental leave for fathers, birthing parents, and adoptive parents.
  • Fully funded medical, dental, and vision coverage for employees and dependents.
  • Mental health support, therapy sessions, and virtual care through the Employee Assistance Program.
  • Retirement and social security contributions through Costa Rica’s statutory programs.
  • Life insurance equal to 24 times monthly salary, plus disability and funeral coverage.
  • Daily cafeteria subsidy.
  • Fertility, adoption, and surrogacy support.
  • Learning and development resources including LinkedIn Learning, O’Reilly, mentoring, workshops, and the annual Global Day of Learning.

Interested in this position?

Apply directly on the company website

Apply Now

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