Senior Customer Success Engineer

3 weeks, 4 days ago
Full-time
Senior
Customer and Technical Support
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised

Description

  • Configure customer accounts and customize backup policies and storage.
  • Facilitate onboarding by orienting stakeholders, walking through admin portals, and introducing support channels.
  • Identify migration opportunities by analyzing customer usage and environments.
  • Conduct success planning and strategy sessions to align business outcomes with product adoption.
  • Perform assessments, build protection plans, and recommend software products and architectures across the Veeam Data Platform.
  • Run recovery simulations and apply the Veeam Data Resilience Maturity Model (DRMM) to track resilience posture.
  • Deliver quarterly resilience reports and communicate measurable customer value.
  • Monitor customer signals to detect churn risk early and define mitigation plans.
  • Partner on renewal strategy and support upsell, expansion, and retention opportunities.
  • Engage CISO and CIO stakeholders with clear risk, status, and opportunity updates, and support executive and roadmap discussions.

Requirements

  • 5+ years in customer-facing engineering roles focused on data backup and recovery, such as Technical Consulting, Pre-Sales SE, or Technical Account Manager.
  • This is a mid-level role.
  • Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
  • Strong experience designing and executing protection plans, migrations, and recovery simulations.
  • VMCE certification required, though it may be completed post-hire within an agreed timeframe.
  • Preferred industry certifications include AWS Solutions Architect (Associate or Professional) and Microsoft Azure Administrator or Solutions Architect Expert.
  • Ability to translate business outcomes into technical adoption roadmaps and measurable value.
  • Executive stakeholder engagement experience with CISO/CIO audiences.
  • Excellent communication, cross-functional collaboration, and stakeholder management skills.
  • Familiarity with Veeam platform capabilities is a plus.

Benefits

  • Unlimited paid time off, 12 paid holidays, and 4 extra global VeeaMe Days for self-care.
  • 24 paid volunteer hours annually through Veeam Cares.
  • Paid parental leave: 8 weeks for all parents and 16 weeks for birthing parents.
  • Medical, dental, and vision coverage starting on the first day.
  • Mental health support, therapy sessions, and digital wellness tools through the Employee Assistance Program.
  • 401(k) retirement plan with company matching contributions.
  • Fertility, adoption, and surrogacy support through Maven.
  • Tax-advantaged spending accounts for healthcare, dependent care, and commuting.
  • Access to learning and development resources including LinkedIn Learning, O’Reilly, mentoring, workshops, and Global Day of Learning.
  • Competitive compensation with a performance-based bonus, with U.S. ranges from $103,200 to $264,300 depending on geographic zone.

Interested in this position?

Apply directly on the company website

Apply Now

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