Customer Advocacy Manager (REMOTE EAST COAST)

2 hours, 10 minutes ago
Full-time
Senior
Customer and Technical Support
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised

Description

  • Cultivate and nurture relationships with key customer advocates and turn them into Veeam champions.
  • Develop a strategic portfolio of customer brands for case studies, testimonials, and industry events.
  • Manage and maintain a database of public and private references for peer-to-peer and NDA engagements.
  • Partner with sales, marketing, customer success, engineering, and alliances to identify customer stories and expand the advocate pool.
  • Coordinate customer interviews and oversee the review and approval of advocacy assets such as success stories, quotes, and videos.
  • Leverage customer voices in marketing campaigns, PR, analyst relations, and field activities.
  • Monitor the use and performance of advocacy assets across formats to maximize impact.
  • Oversee supplier contracts and the creation of professional video testimonials and other advocacy content.
  • Serve as a trusted advisor to sales and marketing teams on customer advocacy initiatives.
  • Lead operational efficiency projects and improve the customer advocacy program.

Requirements

  • Bachelor’s degree in Marketing, Communications, Business Administration, or a related field, or equivalent education and experience.
  • Experience managing a customer advocacy program is required.
  • Strong understanding of alliance partners, distributors, system integrators, and the channel market is highly preferred.
  • Experience in B2B technology marketing, especially customer marketing.
  • Proven ability to manage advocacy pipelines, meet deadlines, and exceed quarterly goals.
  • Strong organizational skills and project management expertise.
  • Exceptional verbal and written communication skills.
  • Strong decision-making and creative problem-solving skills.
  • Ability to thrive in fast-paced environments and manage multiple projects simultaneously.
  • Bi- or multilingual ability in English, Spanish, or Portuguese is a plus.
  • Strong market analysis and business insight skills.
  • Proven ability to work with customers and stakeholders across regions, including senior leadership at the VP and C-level.
  • Experience navigating and connecting with enterprise customers.
  • Ability to identify key topics and execute integrated campaigns that support business goals.

Benefits

  • Unlimited paid time off, 12 paid holidays, 4 extra global VeeaMe Days, and 24 paid volunteer hours annually.
  • Paid parental leave: 8 weeks for all parents and 16 weeks for birthing parents.
  • Medical, dental, and vision coverage starting on day one.
  • Mental health support, therapy sessions, and digital wellness tools through the Employee Assistance Program.
  • 401(k) retirement plan with company matching contributions.
  • Fertility, adoption, and surrogacy support through Maven.
  • AirVet 24/7 virtual veterinary care at no cost.
  • Legal services, identity protection, supplemental health insurance options, and tax-advantaged spending accounts.
  • Learning and development opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and Global Day of Learning.
  • Competitive total target compensation with performance-based bonus, with U.S. salary ranges varying by geographic zone.

Interested in this position?

Apply directly on the company website

Apply Now

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