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Atlassian Senior Consultant - ITSM/ESM Practice

1 hour, 15 minutes ago
United Kingdom
Full-time
Senior
Consultant
Customer and Technical Support
Agile
Apply Now
Valiantys

Valiantys

Valiantys is a global Atlassian Platinum Solution Partner specializing in dedicated consulting services. They accelerate business transformation, build high-velocity teams, and offer expertise in Agile tools and cloud migration for improved agility and...

Professional Services
51-250
Founded 2006
View All Jobs 13

Description

  • Lead discovery and scoping workshops to understand customer goals, constraints, maturity, and desired outcomes.
  • Analyze existing service management processes and recommend improvements using ITSM and Atlassian best practices.
  • Translate customer needs into solution themes, priorities, success measures, and implementation considerations.
  • Design high-level solution architectures, roadmaps, configuration blueprints, and implementation-ready recommendations.
  • Produce discovery outputs, process maps, Solution Design Documents, requirements, acceptance criteria, and decision logs.
  • Validate solution feasibility, scalability, integrations, automation, reporting, and platform constraints with technical teams.
  • Own solution intent throughout the project lifecycle and keep requirements and business outcomes visible during delivery.
  • Support pre-sales work including proposals, effort assumptions, scope clarification, and delivery risk identification.
  • Build trusted customer relationships and identify opportunities for optimization, expansion, or follow-on advisory work.
  • Mentor consultants and contribute to internal playbooks, reusable assets, and delivery templates.

Requirements

  • Significant experience in ITSM consulting, solution consulting, or service management transformation.
  • Strong knowledge of Jira Service Management and the Atlassian ecosystem.
  • Experience leading customer discovery, requirements, and solution design workshops.
  • Strong understanding of ITSM practices including incident, request, problem, change, knowledge, asset, and configuration management.
  • Experience translating complex business requirements into practical solution designs and implementation recommendations.
  • Experience producing customer-facing solution documentation, process maps, requirements, and acceptance criteria.
  • Ability to balance customer expectations, business outcomes, platform capabilities, technical constraints, and delivery realities.
  • Experience collaborating with technical consultants, architects, project managers, and commercial teams.
  • Experience mentoring or supporting less experienced consultants.
  • Atlassian and/or ITIL certifications are a plus.

Benefits

  • Hybrid work model supporting work-life balance.
  • Flexible remote work policy.
  • Continuous development through training, certifications, and communities.
  • International and multicultural environment.
  • Meal vouchers.
  • 100% covered health insurance for you and your family.
  • Choice of equipment: PC or Mac.
  • Supportive and collaborative culture.

Interested in this position?

Apply directly on the company website

Apply Now

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