Junior Customer Service Representative (Remote) - LATAM

8 hours, 36 minutes ago
Full-time
Junior
Customer and Technical Support
Valatam

Valatam

Valatam provides experienced virtual assistant services from Latin America, enabling growing businesses to streamline their operations by managing administrative tasks, social media, customer service, and sales, thereby allowing entrepreneurs to focus ...

Professional Services
11-50
Founded 2016

Description

  • Handle inbound and outbound customer communications by phone, email, and chat.
  • Assist with account updates, general questions, and standard troubleshooting.
  • Escalate complex issues to senior team members when needed.
  • Follow up on client requests, send reminders, and track pending communications.
  • Enter data accurately and update customer profiles in databases and CRM tools.
  • Collaborate with internal departments to resolve customer queries.
  • Provide administrative and operational support to the customer service team.

Requirements

  • Fluent English at C1/C2 level and Spanish.
  • 1–2 years of experience in administration or virtual assistance.
  • Familiarity with Google Workspace or Microsoft Office.
  • Strong communication and problem-solving skills.
  • Quiet home office and stable internet of at least 10 Mbps download and 2 Mbps upload, with a backup connection.
  • Associate’s or bachelor’s degree preferred.
  • Available to work remotely from an eligible Latin American country without travel commitments during the first four months.

Benefits

  • Monthly compensation equivalent to USD $696–$1,044, based on experience and role alignment.
  • Annual pay increments.
  • Discretionary client bonuses; 80% of clients award year-end bonuses.
  • Seven U.S. federal holidays and four paid PTO days.
  • Monthly medical insurance stipend after eligibility requirements are met.
  • Birthday and anniversary bonuses, plus a gym and wellness allowance.
  • Unlimited online fitness classes and company events.

Interested in this position?

Apply directly on the company website

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