RemoteLeaf Logo
Log in Sign up

Customer Success Executive

1 hour, 37 minutes ago
Mexico
Part-time
Junior
Account Manager
Customer and Technical Support
Apply Now
Uptalent

Uptalent

Uptalent is a platform that provides top remote BIM & CAD specialists to help engineering and architectural firms scale efficiently. With a network of 200+ vetted drafters, Uptalent offers world-class processes and cloud-based communications to seamles...

Construction & Engineering
11-50
Founded 2020
View All Jobs 304

Description

  • Oversee and nurture relationships with Australian architectural and engineering client companies.
  • Serve as the main point of contact for contractors and address their concerns.
  • Act as a bridge between contractors and client firms to support smooth working relationships.
  • Identify upselling opportunities within existing accounts and collaborate with the sales team to expand services.
  • Facilitate onboarding for new clients and help integrate contractors into their teams.
  • Gather feedback from clients and contractors and share insights internally to improve services.
  • Resolve client and contractor issues or disputes promptly and professionally.
  • Maintain accurate records of client interactions and report insights to management.

Requirements

  • Bachelor's degree in business, marketing, or a related field preferred.
  • At least 2 years of experience in customer success or account management, preferably in a B2B environment.
  • Strong customer-centric mindset with a genuine commitment to client satisfaction.
  • Outstanding written and verbal communication skills with the ability to build rapport and explain complex ideas.
  • Strong analytical and problem-solving abilities.
  • Basic understanding of sales principles and the ability to identify upselling opportunities.
  • Reliable laptop, high-speed internet connection, and a comfortable remote work setup.
  • Comfortable using videoconferencing tools for client and contractor interactions.
  • Native English proficiency.
  • Motivated self-starter who can work unsupervised, multi-task, and take initiative.

Benefits

  • Flexible schedules.
  • Work from anywhere.
  • Highly competitive compensation.
  • Opportunity to work for exciting companies.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Alphasense

Customer Success Manager, Financial Services

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring a Customer Success Manager for Financial Services to drive product adoption, strengthen client relationships, and support renewals and growth across accounts in the financial services sector.

United Kingdom Full-time Junior Customer Success Manager
Generative AI
52 minutes ago
Bitwarden

Digital Customer Success Manager

Bitwarden 51-250 Internet Software & Services

Bitwarden is hiring a remote Digital Customer Success Manager to support business customers by driving adoption, reducing churn, and scaling proactive customer engagement across its security products.

United States Full-time Mid Level Customer Success Manager
$100k-$120k
CRM Email Marketing
1 hour, 7 minutes ago
RemotePass

Senior Customer Success Manager

RemotePass 51-250 Professional Services

RemotePass is seeking a Senior Customer Success Manager to help customers successfully adopt and grow with its remote-work platform while strengthening retention, satisfaction, and long-term partnerships.

Spain Bulgaria Poland Portugal Full-time Senior Customer Success Manager
1 hour, 7 minutes ago
Inizio Evoke

Account Manager- Health Policy

Inizio Evoke Professional Services

Incisive Health in Brussels is hiring an Account Manager to support EU healthcare policy and public affairs client work across research, strategy, communications, stakeholder engagement, and project delivery.

Belgium Mid Level Account Manager
1 hour, 7 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers