AI Automation & Voice Agent Specialist

3 weeks, 1 day ago
Full-time
Mid Level
Artificial Intelligence and Machine Learning
Uptalent

Uptalent

Uptalent is a platform that provides top remote BIM & CAD specialists to help engineering and architectural firms scale efficiently. With a network of 200+ vetted drafters, Uptalent offers world-class processes and cloud-based communications to seamles...

Construction & Engineering
11-50
Founded 2020

Description

  • Develop, configure, and train AI-powered phone and chat agents using customer interactions and operational data.
  • Organize and structure company data such as FAQs, call recordings, text conversations, and workflows to improve automation accuracy.
  • Implement AI systems that answer inbound customer inquiries and support reservations and bookings.
  • Optimize conversational flows and customer experience through AI-driven automation.
  • Integrate AI tools with CRM systems, booking platforms, and communication channels.
  • Continuously test, improve, and maintain automation workflows and AI responses.
  • Support marketing automation initiatives and digital campaigns.
  • Assist with website updates, landing pages, and general web-related tasks.
  • Help improve digital workflows, branding organization, and online customer engagement systems.

Requirements

  • Experience working with AI automation, conversational AI, chatbots, or AI agents.
  • Familiarity with OpenAI/ChatGPT-based tools and AI workflow implementation.
  • Experience handling customer service automation or reservation and booking workflows.
  • Understanding of APIs, integrations, and automation platforms.
  • Experience organizing and structuring data for AI training purposes.
  • Strong problem-solving and analytical skills.
  • Excellent English communication skills.
  • Ability to work independently and proactively in a remote environment.
  • Experience with tools such as OpenAI, Zapier, Make.com, Twilio, Vapi, Retell AI, GoHighLevel, or similar platforms (preferred).
  • Background in customer experience automation or CRM systems (preferred).
  • Basic knowledge of web design, website management, or digital marketing (preferred).
  • Experience supporting small to medium-sized business operations through automation (preferred).

Benefits

  • Flexible schedules.
  • Work from anywhere.
  • Highly competitive compensation.
  • Opportunity to work with leading companies in the North American market.

Interested in this position?

Apply directly on the company website

Apply Now

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