Patient Care Coordinator - Remote (Temporary - 3 Month Assignment)

2 hours, 8 minutes ago
Full-time
Junior
Customer and Technical Support
Upstream Rehabilitation

Upstream Rehabilitation

Upstream Rehabilitation is the largest provider of outpatient physical therapy services in the United States, specializing in physician-based physical therapy management and offering exceptional care through a national network of local therapy providers.

Health Care Providers & Services
251-1K
Founded 2004

Description

  • Manage patient referrals and schedule evaluations and follow-up visits accurately and on time.
  • Deliver patient communication through outbound calls, appointment reminders, voicemail management, and barrier resolution.
  • Assist with insurance and authorization workflows, including benefits verification and coverage communication.
  • Complete administrative tasks in the EMR with accurate, timely, and compliant documentation.
  • Provide remote front-office coverage for clinics during staffing gaps while meeting performance, quality, and service-level expectations.
  • Support the patient experience by protecting new patient access and minimizing disruptions to care.
  • Handle other assigned projects and duties as needed.

Requirements

  • High school diploma or equivalent.
  • 1+ year of experience in a healthcare front office, patient access, scheduling, call center, or insurance verification role.
  • Strong phone-based communication skills with the ability to engage patients professionally and empathetically.
  • Proficiency in basic computer systems and multitasking across multiple queues and platforms.
  • Ability to manage time effectively, meet service-level standards, and work independently in a remote environment.
  • High attention to detail with a commitment to accurate, timely documentation and data integrity.
  • Ability to follow defined procedures, interpret basic reports, and adapt to varying clinic workflows and territory needs.
  • Must reside in the United States.
  • Associate degree in healthcare administration or a closely related field preferred.
  • 2+ years of experience in an outpatient clinic preferred.
  • Experience working in a remote or centralized support model preferred.
  • Prior authorization or benefits verification experience preferred.
  • EMR experience preferred.

Benefits

  • Salary range of $16.00–$18.00 per hour.
  • Competitive compensation.
  • Comprehensive benefits.
  • Ongoing professional development.
  • Leadership development programs and ongoing education.
  • Remote work opportunity.
  • Inclusive, collaborative team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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