Norwegian Helpdesk Agent for Social Media Platform | Live in Greece

2 hours, 5 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide responsive and friendly customer support to Norwegian-speaking users.
  • Troubleshoot technical problems related to the social media platform and guide users effectively.
  • Document and track customer interactions and issues accurately using CRM tools.
  • Collaborate with internal teams to escalate and resolve complex technical challenges.
  • Stay informed about platform updates, policies, and best practices to share relevant information with users.
  • Contribute to process improvements to enhance the support experience.

Requirements

  • Exceptional fluency in Norwegian, both written and spoken.
  • At least B2 level English, both written and spoken.
  • Experience in customer service, technical support, or helpdesk roles preferred.
  • Strong problem-solving skills and ability to communicate technical information clearly.
  • Familiarity with social media platforms is a plus.
  • Experience with CRM systems and helpdesk software is advantageous.
  • Ability to work remotely from Greece.
  • Excellent self-management and organizational skills.
  • Positive attitude and commitment to providing excellent customer service.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Fully paid training.
  • Health insurance.
  • Opportunity to live and work in Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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