Customer Service (Mon-Fri)

2 hours, 56 minutes ago
Full-time
Junior
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Handle customer inquiries by phone, email, and chat regarding products and services.
  • Provide product and service information while identifying customer needs and appropriate solutions.
  • Update and maintain accurate customer account records.
  • Validate paperwork, identify document issues, and submit accurate documents for review.
  • Resolve customer problems by determining root causes, explaining solutions, and expediting corrections.
  • Process payment information and customer payments.
  • Manage simultaneous typing, data validation, online research, and customer interactions.
  • Maintain punctual attendance, scheduled appointments, and dependable customer service.
  • Access company and client resources to handle calls accurately and efficiently.
  • Cross-train as requested and contribute to team results.

Requirements

  • At least 1 year of customer service or customer support experience.
  • At least 1 year of call center or office experience.
  • Strong phone, verbal, interpersonal, active-listening, and written communication skills.
  • Excellent attention to detail, accuracy, organization, and time management.
  • Ability to remain calm and professional with demanding customers.
  • Technical proficiency with multiple programs, dual monitors, screen-sharing software, and general office technology.
  • Ability to learn quickly, work independently, multitask, and navigate online resources efficiently.
  • Previous remote work-from-home experience preferred.
  • Ability to work remotely from AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.
  • Background check required in accordance with applicable state and federal laws.

Benefits

  • Remote work opportunity for candidates residing in eligible states.
  • Equal-opportunity employer committed to a diverse workforce.
  • E-Verify program participation.

Interested in this position?

Apply directly on the company website

Apply Now

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