Patient Account Specialist- Customer Support-Remote

1 month ago
Full-time
Entry Level
Customer and Technical Support
Upstream Rehabilitation

Upstream Rehabilitation

Upstream Rehabilitation is the largest provider of outpatient physical therapy services in the United States, specializing in physician-based physical therapy management and offering exceptional care through a national network of local therapy providers.

Health Care Providers & Services
251-1K
Founded 2004

Description

  • Answer inbound patient calls in a high-volume call center environment and assist with billing questions.
  • Process patient payments and set up payment plans.
  • Communicate with patients to resolve billing concerns and provide courteous support.
  • Escalate unresolved or complex issues to the Accounts Receivable team, team lead, or manager.
  • Maintain professional and respectful relationships while representing the Business Office, clinic, and physician positively.
  • Use active listening and attention to detail to manage patient inquiries accurately.
  • Support other duties and projects as assigned.

Requirements

  • High school diploma or equivalent experience.
  • Must reside in the United States.
  • Ability to work 9:00 AM - 5:30 PM CST or 10:00 AM - 6:30 PM CST.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism.
  • Exceptional communication skills, including oral, written, and presentation abilities.
  • Strong active listening, attention to detail, and multitasking skills.
  • Proven ability to identify and resolve problems in a timely manner.
  • Self-motivated with the ability to stay on task and participate in routine check-ins.
  • Must have a quiet, distraction-free workspace that meets HIPAA-compliant standards.
  • Proficiency in Microsoft Office Suite or similar software applications.
  • High-volume call center experience and/or medical billing experience preferred.
  • Healthcare industry experience preferred.

Benefits

  • Salary range of $15/hour to $16/hour.
  • 100% employer-paid medical insurance premium option.
  • Dental and vision insurance.
  • 401(k) with company match.
  • Generous PTO and paid holidays.
  • Annual paid Charity Day.
  • Ongoing professional development and leadership development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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