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Senior Technical Support Engineer

3 months, 3 weeks ago
Anywhere
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
AWS Azure Datadog Docker GCP Grafana Kubernetes LLM Prometheus Pulumi Python Terraform
Apply Now
Unstructured

Unstructured

Unstructured transforms natural language data for AI by providing open source tools for easy preprocessing and connection to large language models.

IT Services
1-10
Founded 2022
$25M raised
View All Jobs 8

Description

  • Own triage and resolution of customer issues across VPC deployments, APIs, and data pipelines.
  • Debug production systems using logs, metrics, and system-level analysis.
  • Reproduce issues and partner with Engineering to drive root-cause resolution.
  • Help customers operate Unstructured in AWS, GCP, or Azure environments.
  • Troubleshoot Kubernetes, Docker, networking, and IAM issues.
  • Guide customers on running reliable, production-grade deployments.
  • Investigate issues across document processing pipelines and API behavior.
  • Work cross-functionally with Engineering, Forward Deployed Engineers, and Solutions on escalations and blockers.
  • Act as the voice of the customer for enterprise deployments.
  • Build runbooks, troubleshooting guides, and internal tooling to improve reliability and supportability.

Requirements

  • 3+ years of experience in Technical Support, SRE, DevOps, or a similar role supporting production systems.
  • Strong experience with cloud environments such as AWS, GCP, or Azure, especially VPC networking.
  • Hands-on experience with Kubernetes and Docker.
  • Proficiency in Python for scripting, API integration, and automation.
  • Proven ability to debug production or distributed systems end-to-end.
  • Comfort working with APIs, logs, and system-level debugging tools.
  • Strong communication skills for working with engineers and customer teams.
  • High ownership, strong troubleshooting instincts, and ability to operate in ambiguous, fast-moving environments.
  • Experience supporting self-hosted or single-tenant deployments (preferred).
  • Familiarity with Terraform, Pulumi, or other infrastructure-as-code tools (preferred).
  • Experience with observability tools such as Datadog, Prometheus, or Grafana (preferred).
  • Exposure to data pipelines, ETL workflows, or AI/LLM systems (preferred).
  • Experience working in early-stage or high-growth startups (preferred).

Benefits

  • Competitive salary.
  • Full health benefits.
  • Equity.
  • Parental leave.
  • Remote work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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