RemoteLeaf Logo
Log in Sign up

Customer Success Manager (Remote, United States)

1 day, 7 hours ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Microservices Serverless
Apply Now
UneeQ

UneeQ

UneeQ provides AI-powered digital humans for real-time customer interactions, enhancing experiences and boosting conversions through personalized engagements.

Internet Software & Services
51-250
Founded 2017
$10M raised
View All Jobs

Description

  • Own relationships with enterprise customers and understand their goals, workflows, and success measures.
  • Lead onboarding and enablement sessions that drive adoption and measurable value.
  • Partner with customers to design use cases, build training scenarios, and refine conversation prompts.
  • Act as a trusted advisor by sharing best practices, troubleshooting issues, and helping customers resolve blockers quickly.
  • Capture, synthesize, and communicate customer insights to Product, Engineering, Sales, and Marketing.
  • Test new features and releases from the customer perspective to validate usability, performance, and real-world value.
  • Help define Customer Success processes as the company scales by creating playbooks, onboarding frameworks, documentation, and scalable engagement processes.
  • Contribute to Customer Success tooling decisions and support implementation as tools are adopted.

Requirements

  • Around 4+ years of experience in Customer Success, Solutions, or a similar customer-facing role within a B2B SaaS environment.
  • Direct experience working with enterprise customers and independently owning relationships as a primary point of contact.
  • Comfort leading customer conversations, workshops, and onboarding with little oversight.
  • Experience with software products and familiarity with the enterprise software development lifecycle.
  • Ability to translate customer needs into clear, structured insights for Product and GTM teams.
  • Hands-on experience with modern AI tools, including prompting and conversational design concepts.
  • Proactive, ownership-oriented approach suited to a fast-moving, early-stage environment.
  • Preferred: startup experience and comfort building structure where little exists.
  • Preferred: experience in technical customer success, solutions engineering, IT support, software testing, or product-adjacent roles.
  • Preferred: experience supporting AI-powered, conversational, or learning technology products.
  • Preferred: experience working across time zones with distributed teams.
  • Preferred: background in learning and development, training, sales enablement, or adjacent industries.
  • Strong communication and analytical skills with the ability to turn complex feedback into clear product insights.
  • Organized, adaptable, and eager to contribute wherever needed.
  • Enthusiastic learner with an interest in conversational technology and product development.

Benefits

  • Remote-first work environment with flexibility to work from other locations at times.
  • Employee Share Options scheme, giving you a stake in UneeQ’s success.
  • Annual learning allowance to support professional growth.
  • Health insurance coverage.
  • Global Company Summit with all employees flown in from around the world.
  • Choice of hardware: PC or Mac.
  • Opportunity to work in an exciting emerging industry building world-leading AI solutions.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Bask Health

Senior Customer Success Manager

Bask Health 1-10 Internet Software & Services

Bask is hiring a Customer Success professional to manage enterprise customer relationships for its telehealth platform and drive onboarding, adoption, expansion, and renewals.

Mexico Full-time Senior Customer Success Manager
E-commerce
1 day, 7 hours ago
DroneSense

Customer Success Manager

DroneSense 11-50 Internet Software & Services

DroneSense is hiring a remote Customer Success Manager in Austin to support public safety agencies with the deployment, adoption, renewal, and expansion of its drone solutions.

United States Full-time Mid Level Customer Success Manager
CRM HubSpot Salesforce
1 day, 7 hours ago
Zicasso

Partner Success Manager, Luxury Travel

Zicasso 51-250 Consumer Services

Zicasso is hiring a fully remote Manager of Partner Success to coach global luxury travel partners, improve sales performance, and help scale the company’s travel best practices.

Ireland Italy Contract Senior Customer Success Manager
1 day, 7 hours ago
Halter

Territory Manager (North Dakota)

Halter 51-250 Food Products

Halter is hiring a remote Territory Manager in North Dakota to drive new business growth, manage customer relationships, and support customer success for its virtual fencing technology across ranching operations.

United States Full-time Senior Customer Success Manager Sales Manager
$125k-$160k
CRM
1 day, 8 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers