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Senior AI Engineer

1 hour, 54 minutes ago
United States
Full-time
Senior
AI Engineer
Software Development
AWS CRM GCP LLM Microservices Python SQL TypeScript
Apply Now
UJET

UJET

UJET is redefining customer experience through its advanced cloud contact center platform, which integrates AI-powered solutions to enhance support across voice and digital channels while offering features like intelligent workforce management and virt...

Professional Services
251-1K
Founded 2015
$101M raised
View All Jobs 6

Description

  • Build and own product and platform capabilities across Spiral and AXO from prototypes to production systems.
  • Design and implement AI-powered workflows, agent capabilities, and backend services that are scalable, secure, and reliable.
  • Develop high-performance APIs, async workers, and application logic in Python and TypeScript.
  • Ship user-facing product features and internal tools that make advanced AI systems useful and intuitive.
  • Architect and improve data ingestion, parsing, and analysis pipelines for customer interaction data.
  • Partner with engineering, product, and design to translate ambiguous ideas into robust technical systems.
  • Own infrastructure and deployment patterns on AWS/GCP with a focus on reproducibility, observability, security, and cost efficiency.
  • Improve system quality through evaluation, monitoring, logging, alerting, and operational best practices.
  • Help define engineering standards, review code, and mentor teammates working on distributed systems and AI applications.

Requirements

  • 3-5+ years of professional software engineering experience building production systems.
  • Strong generalist engineering experience across backend systems, frontend, AI services, APIs, and product development.
  • Excellent programming skills in Python and TypeScript.
  • Experience shipping AI agents, LLM-powered applications, or other production AI systems, including prompt and tool orchestration, evaluation, and cost/reliability tradeoffs.
  • Strong product instincts and comfort working in ambiguous environments.
  • Experience building and operating production systems on AWS/GCP.
  • Comfort working with large, messy datasets and building pipelines that transform unstructured inputs into dependable product functionality.
  • Strong SQL and data systems fundamentals.
  • Bias toward ownership, speed, and pragmatic execution (nice to have).
  • Experience building AI-native products from 0 to 1 (nice to have).
  • Familiarity with conversational data, support platforms, CRM/CCaaS integrations, or customer experience tooling (nice to have).
  • Experience with observability, evaluation frameworks, and production reliability for AI systems (nice to have).

Benefits

  • Annual US hiring range of $180,000 - $190,000.
  • Medical, dental, and vision coverage.
  • 401(k) plan.
  • Commuter benefits.
  • Remote or hybrid work options (#LI-Remote / #LI-Hybrid).
  • Opportunity to work on impactful, high-visibility AI products at the forefront of customer experience.

Interested in this position?

Apply directly on the company website

Apply Now

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