IT Support Officer - Work From Home / Dayshift

20 hours, 33 minutes ago
Full-time
Mid Level
Customer and Technical Support
Twoconnect

Twoconnect

Twoconnect is a top offshore and BPO company in the Philippines, offering tailored solutions, expert HR consulting, and seamless integration of remote staff to improve efficiency and reduce costs.

Professional Services
51-250
Founded 2016

Description

  • Manage website and e-commerce updates across WordPress, Shopify, and related platforms under direction from marketing and venue managers.
  • Upload and maintain digital content such as events, promotions, menus, homepage banners, sliders, and pop-ups.
  • Create and update event landing pages with booking links, content layout, imagery, and mobile optimisation.
  • Maintain website plugins, certificates, licences, and other platform requirements.
  • Test website links, booking systems, and payment pages regularly to ensure a smooth customer experience.
  • Support administration of business systems including Monday.com and hospitality platforms as needed.
  • Provide basic IT and digital systems support across customer-facing and operational platforms.
  • Carry out other position-level duties as they arise.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Digital Systems, or a related discipline preferred.
  • 3-5+ years of experience in IT support, digital systems support, website administration, or a similar broad-based technical support role.
  • Experience managing website content and updates across WordPress, Shopify, or similar platforms.
  • Experience supporting e-commerce functionality, including booking systems, payment pages, and customer-facing website troubleshooting.
  • Experience with Oracle Opera Cloud PMS is highly advantageous.
  • Experience with Monday.com is preferred, or the ability to learn new systems quickly.
  • Experience in hospitality, multi-site operations, or service-led environments is advantageous.

Benefits

  • Work from home Monday to Friday, 7:00 AM – 4:00 PM PHT, with daylight saving adjustments.
  • HMO coverage with 1 free dependent and medical reimbursements.
  • Government-mandated benefits.
  • Work-from-home allowances.
  • Opportunities to work with leading companies in Australia and beyond.
  • Training programmes for career development.
  • Engaging company outings, team activities, and wellness sessions.
  • Supportive, inclusive culture with dedicated managers focused on growth and success.

Interested in this position?

Apply directly on the company website

Apply Now

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