Twoconnect

Twoconnect is a top offshore and BPO company in the Philippines, offering tailored solutions, expert HR consulting, and seamless integration of remote staff to improve efficiency and reduce costs.

Professional Services

Industrials

51-250 (60)

Founded 2016

21 open positions

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IT Operations and Systems Administrator - Work From Home / Dayshift

2 days, 12 hours ago

Philippines

Full-time

Senior

Systems Administrator

DevOps and Infrastructure

Cybersecurity

Apply Now

Twoconnect

Twoconnect is a top offshore and BPO company in the Philippines, offering tailored solutions, expert HR consulting, and seamless integration of remote staff to improve efficiency and reduce costs.

Professional Services

51-250

Founded 2016

View All Jobs 21

Description

Provide first-line IT support for users, devices, applications, and access requests.
Administer Microsoft 365 services, including user accounts, permissions, Exchange Online, Teams, SharePoint, and OneDrive.
Manage identity and access processes, including onboarding, offboarding, MFA, and permission reviews.
Troubleshoot and maintain endpoints, software, hardware, and connectivity issues.
Track IT assets and licences accurately.
Manage and resolve support requests through Jira Service Management or similar ITSM platforms.
Maintain IT documentation, records, knowledge articles, and standard operating procedures.
Support vendor coordination, incident and change management, cybersecurity, compliance, and continuous improvement initiatives.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Cyber Security, or a related field is preferred.
5+ years of experience in IT support, systems administration, or IT operations.
Strong experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and licence management.
Proficiency with Microsoft Entra ID, MFA, access control, onboarding/offboarding, and user lifecycle management.
Hands-on experience with Jira Service Management or similar ITSM platforms.
Experience with Windows endpoint support and troubleshooting.
Knowledge of endpoint management, software deployment, patching, asset administration, and IT operational best practices.
Exposure to Microsoft security tools, cybersecurity controls, ISO 27001, and general networking concepts is advantageous.
Excellent communication, organisation, and stakeholder management skills.
A proactive and detail-oriented approach to IT support.

Benefits

Work from home.
Monday to Friday schedule, 7:30 AM to 4:30 AM AEST/AEDT with daylight saving adjustments.
HMO coverage with 2 free dependents and medical reimbursements.
Government-mandated benefits.
Training programmes for career development.
Opportunities to work with leading companies in Australia and beyond.
Engaging company outings, team activities, and wellness sessions.
Supportive, inclusive culture with dedicated managers focused on growth and success.

Interested in this position?

Apply directly on the company website

Apply Now

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