Commercial Insurance Sales Customer Service Representative - WFH / Midshift

1 week ago
Full-time
Mid Level
Customer and Technical Support
Twoconnect

Twoconnect

Twoconnect is a top offshore and BPO company in the Philippines, offering tailored solutions, expert HR consulting, and seamless integration of remote staff to improve efficiency and reduce costs.

Professional Services
51-250
Founded 2016

Description

  • Serve as the primary point of contact for commercial customer enquiries related to products, claims, service, and sales.
  • Build rapport with customers to understand their needs and recommend suitable products, services, or upgrades.
  • Triage customer queries by assessing urgency, identifying root causes, and routing issues to the appropriate teams.
  • Resolve customer issues at first contact where possible and coordinate with internal teams when additional support is needed.
  • Identify upsell and cross-sell opportunities based on customer needs and purchase history.
  • Educate customers about promotions, new product launches, and bundle offerings to support sales growth.
  • Follow up on website-generated leads and support sales target achievement using company systems and tools.
  • Work across multiple brands with adaptability and flexibility.
  • Inform management of opportunities for growth in product, service, and education sales.
  • Document customer interactions and feedback to support continuous service improvement and coach or mentor other team members.

Requirements

  • Bachelor's degree in Business, Communications, or a related field is preferred.
  • 3-5+ years of proven experience in a sales and customer service environment.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to identify and meet customer needs through effective sales techniques.
  • Ability to handle a high volume of inquiries simultaneously and prioritise effectively.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Strong attention to detail and ability to work independently.
  • Ability to learn new product and company information quickly.

Benefits

  • Work from home Tuesday to Saturday, 4:00 PM to 1:00 AM PHT, with daylight saving adjustments.
  • HMO coverage with 1 free dependent and medical reimbursements.
  • Government-mandated benefits.
  • Work-from-home allowances.
  • Training programmes for career development.
  • Company outings, team activities, and wellness sessions.
  • Supportive, inclusive culture with dedicated managers focused on growth and success.

Interested in this position?

Apply directly on the company website

Apply Now

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