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Staff Machine Learning Engineer (L4)

1 hour, 49 minutes ago
United States
Full-time
Lead
Machine Learning Engineer
Software Development
AWS Generative AI Keras LLM Machine Learning Matplotlib MySQL NLP NumPy Pandas Python R Salesforce Scikit-learn SQL XGBoost
Apply Now
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008
View All Jobs 27

Description

  • Develop and deploy machine learning models for production using NLP, recommendation systems, and GenAI-powered applications.
  • Collaborate with product, program, analytics, and engineering teams to implement and refine machine learning, statistical, and forecasting models.
  • Build scalable AI/ML solutions using Python, SQL, R, AWS services, MySQL, and common ML libraries.
  • Integrate enterprise data sources such as Salesforce and Zendesk to improve model development and predictive accuracy.
  • Apply large language models and related approaches to create innovative GenAI use cases and solutions.
  • Support the development of supervised propensity models and state-of-the-art GenAI/LLM applications for diverse Twilio verticals and customer needs.
  • Contribute to AI initiatives that improve the efficiency and success of Twilio's customer support organization.

Requirements

  • 5+ years of applied ML engineering experience.
  • Experience building and deploying machine learning models to production.
  • Experience with NLP techniques and GenAI-powered applications.
  • Hands-on experience with Python, SQL, R, AWS (SageMaker, Lambda, S3, Kendra), MySQL, and ML libraries such as Pandas, NumPy, SciKit-Learn, XGBoost, Matplotlib, and Keras.
  • Experience working with enterprise data sources such as Salesforce and Zendesk.
  • Knowledge of large language models such as OpenAI GPT models, Claude, Gemini, Llama, Whisper, and Groq.
  • Familiarity with LLM-related techniques such as RAG, agents, model fine-tuning, few-shot prompting, and prompt engineering.
  • Experience with Python frameworks such as LlamaIndex, LangChain, Streamlit, Gradio, FastHTML, or Chainlit is preferred.
  • Research background with publications in top-tier peer-reviewed conferences or journals is preferred.
  • This role is remote, but it is not eligible to be hired in CA, CT, NJ, NY, PA, or WA.

Benefits

  • Competitive pay with location-based salary ranges from $188,240 to $276,700.
  • Eligible for Twilio’s equity plan and corporate bonus plan.
  • Health care insurance and a 401(k) retirement account.
  • Paid sick time and paid personal time off.
  • Paid parental leave.
  • Ample parental and wellness leave.
  • Remote-first work environment.
  • Occasional travel for project or team in-person meetings.

Interested in this position?

Apply directly on the company website

Apply Now

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