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Staff Design Researcher

1 day, 14 hours ago
United States
Full-time
Lead
UX Researcher
Design and User Experience
Blockchain Machine Learning Prototyping Twilio
Apply Now
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008
View All Jobs 106

Description

  • Lead end-to-end qualitative and quantitative research for early-stage, exploratory projects.
  • Uncover customer needs, pain points, and emerging trends.
  • Translate research findings into business and product strategy recommendations.
  • Help teams prioritize opportunities and make decisions based on research insights.
  • Distill complex findings into clear narratives and frameworks for executives, product managers, and engineers.
  • Collaborate with Product and Design to test hypotheses through concepts, prototypes, and MVPs.
  • Advocate for the customer and inspire teams to build solutions that delight users.
  • Navigate ambiguity and help de-risk bold new product ideas through structured experimentation.

Requirements

  • 5+ years of experience in design research, user research, or a related field, preferably in innovation or new product development.
  • Proven experience leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies.
  • Mastery of research methods including ethnography, contextual inquiry, co-creation workshops, and rapid concept validation.
  • Experience working with qualitative and quantitative data and switching between strategic thinking and tactical execution.
  • Exceptional communication, storytelling, and influence skills, with strong executive presence.
  • Experience working on highly cross-functional teams with an entrepreneurial, builder mentality.
  • Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline.
  • Preferred: experience with AI/ML technology and customer engagement platforms.
  • Preferred: experience in trust, security, or fraud prevention.
  • Preferred: experience guiding innovation in a multi-sided platform environment.
  • Preferred: portfolio or case studies showing impact on breakthrough product or business opportunities.
  • Remote role with occasional travel for project or team in-person meetings.

Benefits

  • Competitive pay with location-based salary ranges up to $208,000 in California Bay Area.
  • May be eligible for Twilio’s equity plan and corporate bonus plan.
  • Healthcare insurance and 401(k) retirement account.
  • Paid sick time and paid personal time off.
  • Paid parental leave.
  • Ample parental and wellness leave.
  • Remote-first work environment.
  • Support for volunteering and donation efforts through Twilio community programs.

Interested in this position?

Apply directly on the company website

Apply Now

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