Senior Credits & Collections Analyst 

3 hours, 30 minutes ago
Full-time
Senior
Customer and Technical Support
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008

Description

  • Contact clients to discuss overdue payments and negotiate payment arrangements.
  • Respond to customer queries and maintain strong customer service throughout the collections process.
  • Achieve monthly cash targets while balancing customer satisfaction.
  • Perform customer account reconciliations and support bad debt analysis.
  • Work across the full Order to Cash cycle to support accounting operations.
  • Identify areas for change or improvement in collections processes.
  • Apply continuous improvement, process improvement, and automation opportunities.
  • Collaborate cross-functionally to solve problems and support business goals.
  • Support Twilio’s growth efforts globally through day-to-day collections work.

Requirements

  • 3+ years of global collections experience in US/LATAM.
  • Ability to work in a fast-paced environment and switch between details and the big picture.
  • Strong data analysis and reconciliation experience, with comfort working toward targets and goals.
  • Experience reducing DSO, 30+, 60+, 90+, and third-party balances.
  • Advanced Excel skills, including handling very large raw data sets, pivots, and VLOOKUPs.
  • Strong interpersonal communication and negotiation skills with a customer service focus.
  • Demonstrated problem-solving, process improvement, automation, and cross-functional collaboration skills.
  • E-invoicing experience for Mexico and knowledge of local legal and compliance regulations.
  • Excellent written and verbal English communication skills.
  • Bachelor’s degree or relevant experience in Accounting, Finance, or a related business discipline preferred.
  • NORAM collections experience is a plus.

Benefits

  • Competitive pay.
  • Generous time off.
  • Parental leave.
  • Wellness leave.
  • Healthcare coverage.
  • Retirement savings program.
  • Remote work based in Mexico City.
  • Occasional travel opportunities for in-person project or team meetings.

Interested in this position?

Apply directly on the company website

Apply Now

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