Lead Product Designer

2 hours, 57 minutes ago
Full-time
Lead
Design and User Experience
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008

Description

  • Own the end-to-end user experience for Twilio Voice products and translate complex telecom concepts into clear developer experiences.
  • Collaborate with design peers across Messaging and Email to create a channel-agnostic observability and configuration experience in One Console.
  • Shape mental models, configuration wizards, and information architecture for complex technical systems.
  • Partner with the Conversations and AI product teams to ensure Voice integrates smoothly with conversational tools and AI capabilities.
  • Lead and scale the UX design feedback process, including concept reviews, formal design reviews, and cross-functional product experience reviews.
  • Mentor junior designers and help establish high standards for craft and design quality.
  • Work closely with product managers, engineering leads, and architects to align roadmaps, resolve constraints, and ensure strong design execution.
  • Design foundational primitives and workflows that support Twilio’s broader voice and conversational AI ecosystem.

Requirements

  • 8+ years of professional product design experience focused on technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms.
  • A strong portfolio demonstrating systems thinking, data-informed design decisions, and high craft quality.
  • Proven success influencing cross-functional partners, including engineering and product leaders, in complex environments.
  • Comfort working in ambiguous, loosely defined technical spaces and creating structure from abstract constraints.
  • Interest in AI-powered UX and using emerging AI tools and workflows thoughtfully to improve speed, quality, and impact.
  • Practical experience designing interfaces for technical builders such as APIs, SDKs, CLIs, or configuration consoles (preferred).
  • Experience designing real-time telemetry, observability, live charts, error logging systems, or diagnostics dashboards (preferred).
  • Experience using modern code-modification or prototyping AI tools, or familiarity contributing directly to front-end code repositories (preferred).
  • Full-time, US-based, remote role.
  • Ability to travel occasionally for project, customer, partner, or team in-person meetings.

Benefits

  • Competitive pay with location-based salary ranges from $159,210 to $208,000.
  • Eligible for Twilio’s equity plan and corporate bonus plan.
  • Healthcare insurance and a 401(k) retirement account.
  • Paid sick time and paid personal time off.
  • Paid parental leave.
  • Generous time off, including ample parental and wellness leave.
  • Remote-first work environment.
  • Opportunities to support volunteering and donation efforts through Twilio’s community programs.

Interested in this position?

Apply directly on the company website

Apply Now

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