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Fraud Specialist

2 hours, 51 minutes ago
Estonia
Full-time
Junior
Operations Specialist
Cybersecurity
CRM Looker SQL Tableau Twilio
Apply Now
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008
View All Jobs 124

Description

  • Utilize tools to detect, review, respond to, and resolve fraud and abuse cases across Twilio products.
  • Conduct thorough investigations and risk assessments and take mitigation actions in line with company policies.
  • Communicate investigation outcomes clearly to customers, stakeholders, and external partners.
  • Identify fraud trends and patterns, and document and report findings with peers and partners.
  • Create and maintain resources and documentation related to fraud prevention processes.
  • Contribute to cross-functional projects with product, engineering, and legal teams focused on risk mitigation and fraud prevention.
  • Make decisions in ambiguous situations with limited guidance while considering risks and outcomes.
  • Participate in incident reviews to identify root causes and improve tools and processes.
  • Support ongoing efforts to better identify fraudulent activity and evolve team tactics to be more effective.

Requirements

  • 2-3 years of experience in fraud, abuse, or compliance in e-commerce, FinTech, or telecommunications.
  • Willingness to work a non-traditional schedule, including weekends, holidays, and evenings as needed.
  • Experience handling escalations from different partners and stakeholders.
  • Strong written and verbal communication skills with accountability for Production, Quality, and User Satisfaction scores.
  • Experience working in a fast-paced, ambiguous environment with a strong bias for action.
  • Demonstrated experience using SQL, Looker, Tableau, or similar data extraction and visualization tools (preferred).
  • Demonstrated experience collaborating with cross-functional teams on risk mitigation and fraud prevention initiatives (preferred).
  • Basic understanding of APIs and related telecommunications technologies in a tech environment (preferred).
  • 2-5 years of experience in a queue-based or contact center environment using CRM tools, email, chat, and office/internet browsing tools (preferred).
  • Strong time management skills and the ability to work well under pressure without constant supervision (preferred).
  • Curious mindset focused on continuous improvement (preferred).

Benefits

  • Remote-based role in Estonia.
  • Competitive pay.
  • Generous time off.
  • Parental leave and wellness leave.
  • Healthcare coverage.
  • Retirement savings program.
  • Occasional travel opportunities for project or team in-person meetings.

Interested in this position?

Apply directly on the company website

Apply Now

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