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DevOps Engineer (Observability)

3 weeks, 5 days ago
Ireland
Full-time
Senior
DevOps Engineer
DevOps and Infrastructure
AWS ClickHouse Go Java Kafka Kubernetes Microservices OpenTelemetry Prometheus Python Twilio
Apply Now
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008
View All Jobs 55

Description

  • Lead the end-to-end architecture and delivery of observability platform components focused on reliability, scalability, and usability.
  • Drive consistency and quality across logs, metrics, traces, and continuous profiling.
  • Serve as a technical advisor and mentor across the platform organization.
  • Collaborate with product teams, SREs, and developer experience groups to understand telemetry needs and integrate observability into engineering workflows.
  • Design and build developer-friendly tooling and APIs for incident response, performance analysis, and debugging.
  • Go deep in key problem areas such as high-cardinality telemetry, distributed tracing correlation, and compute cost insights.
  • Leverage and potentially contribute to open-source standards such as OpenTelemetry.
  • Champion a pragmatic approach to observability that balances performance, cost, and user value.
  • Provide architectural guidance and help establish telemetry standards and scalable platform abstractions.

Requirements

  • Proven expertise in building and scaling observability systems such as logging platforms, metrics pipelines, tracing infrastructure, or profiling tools.
  • Experience leading technical execution for major observability platform components, including centralized S3-based data lakes, OpenTelemetry instrumentation, and ClickHouse-backed query engines.
  • Proficiency in at least one modern programming language such as Go, Python, or Java.
  • Familiarity with high-cardinality data challenges and telemetry correlation techniques.
  • Experience designing high-scale telemetry systems using tools such as Prometheus, ClickHouse, OpenTelemetry, Kafka, or equivalent.
  • Solid understanding of distributed systems and observability in complex, microservice-based environments.
  • Experience with AWS, Kubernetes, and infrastructure-as-code tools.
  • Ability to make forward-looking technical decisions and lead others through ambiguity and change.
  • Familiarity with ClickHouse, Grafana Mimir, Athena, or equivalent systems for log and metrics querying (preferred).
  • Contributions to open-source observability tools or communities (preferred).
  • Experience building cost visibility or FinOps tooling for cloud compute and telemetry pipelines (preferred).

Benefits

  • Competitive pay.
  • Generous time off.
  • Parental leave and wellness leave.
  • Healthcare coverage.
  • Retirement savings program.
  • Remote-first work from Ireland.
  • Occasional travel for team or customer meetings.
  • Volunteer and donation support through Twilio’s community programs.

Interested in this position?

Apply directly on the company website

Apply Now

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